Jobs

Lyra is a leading provider of the EAP (Employee Assistance Program). Our support center in Wallisellen, Switzerland, provides round-the-clock support in four languages for 6 countries: Switzerland, France, Germany, Luxembourg, Italy and Austria. In addition to psychological counseling and management support, legal advice by telephone and social counseling play an important role. Other services such as executive coaching, workshops, seminars and crisis interventions complete our service portfolio.

To support our ongoing international growth, we are seeking a customer-focused professional with outstanding language skills to join our team:

Customer Service Specialist (Multilingual) 80%-100%

At Lyra Switzerland GmbH, we believe that people thrive when they have the right support. As a leading provider of Employee Assistance Programs (EAP), we help employees, managers, and organizations navigate life’s challenges with confidence and care. Our multilingual Support Center in Wallisellen provides 24/7 services across Switzerland, France, Germany, Luxembourg, Italy, and Austria in four languages. In addition to psychological counseling, our services include leadership support, legal and social guidance, executive coaching, workshops, seminars, and critical incident response. As our valued colleague prepares for a well-deserved retirement, we are looking for a dedicated successor to join our team.

Your Opportunity

This is a dynamic and highly varied role where you’ll become an essential link between our Sales, Account Management, and Customer Service teams. If you enjoy staying organized, building strong customer relationships, and making things happen behind the scenes, we’d love to hear from you.

What you’ll do:

Provide administrative support to our Sales and Account Managers.
Serve as the primary contact for a portfolio of small and medium-sized business clients in Switzerland.
Prepare customer usage statistics and management reports.
Contribute to various projects, like automated reporting and online reporting solutions.
Manage incoming B2B calls through our main phone line and respond to Live Chat inquiries.
Help organize and continuously improve our commercial back-office processes.

What you’ll bring:

Exceptional organizational skills and a genuine passion for delivering outstanding customer service.
A positive, approachable, and collaborative personality with the ability to manage multiple priorities while maintaining a clear overview.
A detail-oriented working style combined with a commitment to quality and a creative, solution-focused mindset.
Excellent written and spoken communication skills in German, English, and Italian are essential for this role. Knowledge of French is a strong advantage.
A commercial/business administration qualification and several years of experience in a similar customer service or sales support role.

Most importantly, you’re someone who enjoys learning, embraces continuous professional growth, and takes pride in contributing to a supportive team environment.

What we offer:

At Lyra, you’ll become part of a welcoming, collaborative team where your work truly makes a difference in people’s lives. We offer a meaningful role in an international environment, modern working conditions, and the flexibility to work partly from home.

And because we know that wellbeing comes in many forms, well-behaved and friendly dogs are warmly welcome in our office.

If this role sounds like a great fit, we look forward to receiving your application, preferably by email, at: jobs.eu@lyrahealth.com

If you have any questions, please feel free to contact Eliane Bucher at: +41 44 878 30 00

Eliane Bucher
Managing Director
Lyra Schweiz GmbH
8304 Wallisellen
https://lyrawellbeing.ch/

Download job description

In cases where this is appropriate and requested, Lyra offers personal psychological assessment, crisis intervention and short-term face-to-face counseling at or near the customer’s location within just a few days.

As part of our growth across Europe, we are continuously looking for freelance

Psychological Psychotherapists or Psychologists for occasional short-term counseling and coaching in their practices

to expand our network of counselors in Switzerland, Germany, Austria, France, Luxembourg, and Italy.

If you are interested, please send us your application, including:

Resume with photo
Master in Psychology
Experience in short-term counseling

Proof of existence of professional liability insurance (coverage of CHF 1.5 million)
Proof of regular supervisions
References/testimonials

jobs.eu@lyrahealth.com

Please contact Mathieu Wilkens for further information:
+41 44 878 30 00

Mathieu Wilkens
Head of Psychological and Legal Services
Lyra Schweiz GmbH
8304 Wallisellen
https://lyrawellbeing.ch/

Download job description

ADDRESS

Lyra Schweiz GmbH
Hertistrasse 25
8304 Wallisellen
Switzerland

CONTACT

By telephone:
+41 44 878 30 00
By e-mail: info.eu@lyrahealth.com or via our contact form

Legal notice | Cookie Policy | Privacy Policy | General Terms and Conditions | Jobs