{"id":835,"date":"2019-06-25T04:40:35","date_gmt":"2019-06-25T02:40:35","guid":{"rendered":"http:\/\/20.77.7.22\/?page_id=835"},"modified":"2025-04-02T11:30:02","modified_gmt":"2025-04-02T09:30:02","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/lyrawellbeing.ch\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-1d4d1e-a83e8f86623fa7e611199caf83610eb1 main_color avia-section-small avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  ctm-break-point-ct ctm-full-padding avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-835'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-18mxb6-6a4900d12ac8b0037f2251fdc72497d7 sc-av_two_fifth av-equal-height-column-flextable'><div  class='flex_column av-18mxb6-6a4900d12ac8b0037f2251fdc72497d7 av_two_fifth  avia-builder-el-1  el_before_av_three_fifth  avia-builder-el-first  ctm-break-point ctm-order-two first no_margin flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3yuiq-a1a56b7c036b2db9a27d9e539a87bc66\">\n#top .av-special-heading.av-3yuiq-a1a56b7c036b2db9a27d9e539a87bc66{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-3yuiq-a1a56b7c036b2db9a27d9e539a87bc66 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-3yuiq-a1a56b7c036b2db9a27d9e539a87bc66 .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-3yuiq-a1a56b7c036b2db9a27d9e539a87bc66 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-3yuiq-a1a56b7c036b2db9a27d9e539a87bc66 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-3yuiq-a1a56b7c036b2db9a27d9e539a87bc66 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-3yuiq-a1a56b7c036b2db9a27d9e539a87bc66 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-3yuiq-a1a56b7c036b2db9a27d9e539a87bc66 av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling  av-linked-heading'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >General Terms and Conditions<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-sddu2-6948dda25c58bd6991b6f3dc3840a14f\">\n.avia_transform .flex_column.av-sddu2-6948dda25c58bd6991b6f3dc3840a14f{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-sddu2-6948dda25c58bd6991b6f3dc3840a14f av_three_fifth  avia-builder-el-3  el_after_av_two_fifth  avia-builder-el-last  ctm-break-point no_margin flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic right-to-left  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l3m82-e382f4607833c7071077f2f13b1ca599\">\n.avia-image-container.av-l3m82-e382f4607833c7071077f2f13b1ca599 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-l3m82-e382f4607833c7071077f2f13b1ca599 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-l3m82-e382f4607833c7071077f2f13b1ca599 av-styling- avia-align-center  avia-builder-el-4  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-8695 avia-img-lazy-loading-not-8695 avia_image ' src=\"\/wp-content\/uploads\/2024\/08\/AGB.png\" alt='' title='AGB'  height=\"855\" width=\"1280\"  itemprop=\"thumbnailUrl\" srcset=\"\/wp-content\/uploads\/2024\/08\/AGB.png 1280w, \/wp-content\/uploads\/2024\/08\/AGB-300x200.png 300w, \/wp-content\/uploads\/2024\/08\/AGB-1030x688.png 1030w, \/wp-content\/uploads\/2024\/08\/AGB-768x513.png 768w, \/wp-content\/uploads\/2024\/08\/AGB-705x471.png 705w, \/wp-content\/uploads\/2024\/08\/AGB-450x301.png 450w, \/wp-content\/uploads\/2024\/08\/AGB-600x401.png 600w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2g56-e219bb943d70612b212cadd80c1130dd\">\n.avia-section.av-h2g56-e219bb943d70612b212cadd80c1130dd{\nbackground-color:#fbfaf9;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-h2g56-e219bb943d70612b212cadd80c1130dd main_color avia-section-large avia-no-border-styling  avia-builder-el-5  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-835'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-wf7m-dfb82525f20c04f22eab1a60d69bd101 sc-av_one_full av-equal-height-column-flextable'><div  class='flex_column av-wf7m-dfb82525f20c04f22eab1a60d69bd101 av_one_full  avia-builder-el-6  el_before_av_one_full  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3dpdpm-6dd51d50ed48dbe8635bb8dfad5a6796\">\n#top .av-special-heading.av-3dpdpm-6dd51d50ed48dbe8635bb8dfad5a6796{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-3dpdpm-6dd51d50ed48dbe8635bb8dfad5a6796 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-3dpdpm-6dd51d50ed48dbe8635bb8dfad5a6796 .av-special-heading-tag{\nfont-size:35px;\npadding:0 0 10px 0;\n}\n.av-special-heading.av-3dpdpm-6dd51d50ed48dbe8635bb8dfad5a6796 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-3dpdpm-6dd51d50ed48dbe8635bb8dfad5a6796 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-3dpdpm-6dd51d50ed48dbe8635bb8dfad5a6796 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-3dpdpm-6dd51d50ed48dbe8635bb8dfad5a6796 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-3dpdpm-6dd51d50ed48dbe8635bb8dfad5a6796 av-special-heading-h2 blockquote modern-quote  avia-builder-el-7  avia-builder-el-no-sibling  av-inherit-size av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Lyra Schweiz GmbH General Terms and Conditions \/ Contract<\/h2><div class='av-subheading av-subheading_below'><p><a href=\"https:\/\/lyrawellbeing.ch\/wp-content\/uploads\/2019\/09\/AGB_EN.pdf\" target=\"_blank\" rel=\"noopener\">Download General Terms and Conditions\/Contract (pdf)<\/a><\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-40-adbe08c428e4b91aa3a0b3f8fe6c9f90 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-40-adbe08c428e4b91aa3a0b3f8fe6c9f90\">\n.flex_column.av-51gvu-40-adbe08c428e4b91aa3a0b3f8fe6c9f90{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-40-adbe08c428e4b91aa3a0b3f8fe6c9f90 av_one_full  avia-builder-el-8  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3704iy-8a2b9edbe1b10abfc1f0283f5d1122fc\">\n#top .av-special-heading.av-3704iy-8a2b9edbe1b10abfc1f0283f5d1122fc{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-3704iy-8a2b9edbe1b10abfc1f0283f5d1122fc .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-3704iy-8a2b9edbe1b10abfc1f0283f5d1122fc .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-3704iy-8a2b9edbe1b10abfc1f0283f5d1122fc .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-3704iy-8a2b9edbe1b10abfc1f0283f5d1122fc .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-3704iy-8a2b9edbe1b10abfc1f0283f5d1122fc .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-3704iy-8a2b9edbe1b10abfc1f0283f5d1122fc .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-3704iy-8a2b9edbe1b10abfc1f0283f5d1122fc av-special-heading-h3 blockquote modern-quote  avia-builder-el-9  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >1. DEFINITIONS<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-537a64ffbacd1d7b4933f8a15bb245d0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>\u201cEmployees\u201d: \u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0<\/strong><\/p>\n<p>All persons that are in an employment relationship with your company and have an employment contract that has not been terminated for longer than 3 months.<\/p>\n<p><strong>\u201cImmediate family members\u201d:<\/strong><\/p>\n<p>Immediate family members are people who live in the same household with the employee (e.g. spouses, partners, siblings, parents, etc.).<\/p>\n<p><strong>\u201cServices\u201d:<\/strong><\/p>\n<p>Services are all of the services provided by Lyra Schweiz GmbH for your company.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-39-a28f845ea1aff4bff43a2fdd2d27832a sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-39-a28f845ea1aff4bff43a2fdd2d27832a\">\n.flex_column.av-51gvu-39-a28f845ea1aff4bff43a2fdd2d27832a{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-39-a28f845ea1aff4bff43a2fdd2d27832a av_one_full  avia-builder-el-11  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-313iz6-ba8dac64fc08894946a5a1dba1943d3b\">\n#top .av-special-heading.av-313iz6-ba8dac64fc08894946a5a1dba1943d3b{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-313iz6-ba8dac64fc08894946a5a1dba1943d3b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-313iz6-ba8dac64fc08894946a5a1dba1943d3b .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-313iz6-ba8dac64fc08894946a5a1dba1943d3b .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-313iz6-ba8dac64fc08894946a5a1dba1943d3b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-313iz6-ba8dac64fc08894946a5a1dba1943d3b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-313iz6-ba8dac64fc08894946a5a1dba1943d3b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-313iz6-ba8dac64fc08894946a5a1dba1943d3b av-special-heading-h3 blockquote modern-quote  avia-builder-el-12  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >2. SERVICES TO BE PROVIDED BY LYRA<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-38-9dab4a48f31b4790e5295613dfa12b8f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Lyra is obliged to provide the following services for your company:<\/p>\n<p><strong>2.1. Advice services for employees and their immediate family members:<\/strong><\/p>\n<p><strong>2.1.1.<\/strong>\u00a0Telephone services<br \/>\n<strong>2.1.2.<\/strong>\u00a0Face-to-Face Counseling<br \/>\n<strong>2.1.3.\u00a0<\/strong>Introduction<br \/>\n<strong>2.1.4.\u00a0<\/strong>Management Feedback<\/p>\n<p><strong>2.1.1. Telephone services<\/strong><\/p>\n<p>The Employee Assistance Program EAP from Lyra is available to all employees and their immediate family members. It offers direct, unlimited and confidential access free of charge to telephone advice on emotional topics, around the clock, as well as practical life skills and legal questions, which are researched and answered during office hours. The calls are taken by professional and experienced advisors who carefully clarify the needs of the caller in order to provide the necessary support to the caller.<\/p>\n<p>The Lyra Support Center can be reached 365 days a year, around the clock. Calls are answered in German, French, Italian and English on the corresponding 0800 number (toll-free number*).<\/p>\n<p>Advice calls on mental health topics can be conducted directly with the psychologist who takes the call. Questions about practical life skills and legal questions will be forwarded to our qualified lawyers. Often, counseling discussions arise from simple requests for information.<\/p>\n<p><strong>*Attention:\u00a0<\/strong>Some mobile phone providers in Switzerland charge network usage fees for 0800 numbers. With some providers, it is possible that depending upon the subscription contract, no\u00a00800 numbers can be called. Lyra has no influence over these providers or their subscription<\/p>\n<p>contracts. In these cases, Lyra can be reached around the clock on the international number. In order to keep the cost down for the caller, Lyra is happy to call back.<\/p>\n<p><strong>Telephone advising for emotional\/mental issues<\/strong><\/p>\n<ul>\n<li>If a personal counselling session is desired, this can be conducted directly with the psychologist who takes the call. Thus, there is no delay for the caller. In this way, it is also assured that an employee who is currently in a crisis or needs courage to call need not be transferred before a specialist hears his issue.<\/li>\n<li>All calls are taken by psychologists with university degrees and life experience. These also have additional knowledge in various topic areas, such as, e.g. handling grief, debt questions, anxieties, stress, performance problems, harassment, burnout, mobbing, family and relationship conflicts, divorce or lack of self-confidence\/feeling of self-worth. They help the employees to analyze their issues and develop concrete solutions.<\/li>\n<li>There are professional and proven procedural protocols in order to guarantee the supervision and active handling of risk situations. Depending on the starting point and the gravity of the case, appropriate readiness systems and measures will be initiated.<\/li>\n<li>The telephone advisors can also offer the callers face-to-face counselling sessions with a state-recognized psychotherapist, if this is indicated.<\/li>\n<\/ul>\n<p><strong>Practical life skills and legal issues \/ Life Management<\/strong><\/p>\n<ul>\n<li>The Lyra advisors are lawyers and attorneys that are also versed in obtaining information.<\/li>\n<li>According to the experience of Lyra, specialized and useful information for the employees that must deal with multi-faceted work-related and personal questions is of inestimable value. Financial problems, legal problems, consumer issues, concerns such as moving, looking for housing, restructuring or personal events such as a death or loss of a job are undoubtedly taken into the workplace and impair the worker\u2019s performance ability and productivity.<\/li>\n<li>These expert advisors from Lyra are also trained in psychology. They are attentive, empathetic and impartial listeners. They know that behind a factual question there is often a hidden emotional need that the employee would like to address. The free discussion and expression of feelings such as frustration, anger, excitement, pain or loss allows the affected person to become calmer internally and to seek solutions constructively.<\/li>\n<li>Lyra has data banks, brochures and reference works and can reach out to technical specialists in the fields of law, finance, insurance and medical issues.<\/li>\n<li>Information can be obtained on the following topics, among others:<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n<div class='avia-data-table-wrap av-2v788a-35e0d749679d23c2e68997cc7b2c15a0 avia_responsive_table avia-table-1'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-14  el_after_av_textblock  el_before_av_textblock '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class=''><td class=''>Law<\/td><td class=''>Housing<\/td><td class=''>Insurance<\/td><\/tr><tr class=''><td class=''>Wills\/Inheritance<\/td><td class=''>Finances<\/td><td class=''>Family questions<\/td><\/tr><tr class=''><td class=''>Taxes<\/td><td class=''>Debt<\/td><td class=''>Education<\/td><\/tr><tr class=''><td class=''>Social security<\/td><td class=''>Personal issues<\/td><td class=''>Consumer rights<\/td><\/tr><\/tbody><\/table><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-36-58b988bc3291c717194e01147138f612 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Support for managers \/ HR \/ Staff association (Managerial Consultancy)<\/strong><\/p>\n<p>The Employee Assistance Program EAP also serves the supervisors and human resources staff as a sparring partner in complicated management situations, organizational changes, conflicts or in the handling of difficult events such as sexual harassment, bullying, violence, serious accidents, crises, disaster.<\/p>\n<p>Although the employee as a rule turns to Lyra on his own initiative, it is possible that supervisors, HR managers or team leaders refer an employee to Lyra \u2013 as an effective and well-meaning measure to reinstate the performance ability of an employee.<\/p>\n<p><strong>There are three different types of referral:<\/strong><\/p>\n<ul>\n<li>Self-referral \u2013 the most common.<\/li>\n<li>Informal referral by a supervisor or HR \u2013 these encourage employees to use the Lyra EAP, but the performance of the employee, however, is not in question.<\/li>\n<li>Formal referral \u2013 Supervisors recommend the Lyra EAP in cases where work performance is affected.<\/li>\n<\/ul>\n<p>The decision to make contact with Lyra ultimately remains with the employee, however. The decision is always voluntary. In a formal referral, where performance is the problem, the party making the referral only receives as feedback the information whether the employee has contacted Lyra or not.<\/p>\n<p><strong>2.1.2. Personal counseling sessions (Face-to-face Counseling)<\/strong><\/p>\n<p>By more complex emotional problems, the callers have the possibility to arrange for personal counseling sessions in the form of a clarifying, solution seeking, crisis counseling and\/or shortterm therapy (up to a maximum of 8 sessions). These take place with federally licensed psychotherapists nearby the workplace. If desired, these sessions can also be conducted on the telephone.<\/p>\n<p><strong>Qualifications of the Lyra Advisor Network<\/strong><\/p>\n<ul>\n<li>Lyra has available in Switzerland its own network of psychologists who meet strict selection criteria. The qualifications include a recognized degree in psychology and psychotherapy, many years of experience in practice as well as membership in a Swiss specialist association. They have the right, according to the Swiss Federal Law on the Psychology Professions (PsyG) of April 1, 2013, to treat mental disorders.<\/li>\n<li>The Lyra advisors have experience in different disciplines and can provide help with issues in areas such as relationships, alcohol or drug addiction, grief, debts or trauma.<\/li>\n<li>All advisors must organize their own supervision pursuant to the requirements of the professional associations and must have liability insurance. They work in their own practice rooms, which are inspected by Lyra before they are accepted into the network.<\/li>\n<li>To the extent possible, in distributing the advisors, Lyra takes into account the preferences of the employee, e.g. with regard to age, gender, cultural background, experience and availability.<\/li>\n<li>In line with the Lyra guidelines, these advisors are available near each of the employer\u2019s business locations. For that reason, Lyra invests a substantial amount of time and expense in building out and caring for this professional advisor network.<\/li>\n<\/ul>\n<p><strong>2.1.3.\u00a0<\/strong><strong>Introduction<\/strong><\/p>\n<p>It is the experience of Lyra that the introduction and the communication to the employees are among the most important elements of the Employee Assistance Program EAP. They determine the extent of acceptance and enthusiasm of the employees about the service. Lyra does all it can to make the introduction successful for the business.<\/p>\n<p>Based on many years of experience, Lyra recommends that the introduction be undertaken with the following measures:<\/p>\n<ul>\n<li>Sending of an informational letter\/e-mail to the employees (template can be made available by Lyra).<\/li>\n<li>Hanging Lyra EAP posters in breakrooms, dressing rooms or on bulletin boards \u2013 the posters with changing themes are sent 5x per year to the person responsible for EAP in your business.<\/li>\n<li>Posting of the EAP introductory film on your intranet page \u2013 the film is available in English, French, Italian and English and will be made available to you at no charge.<\/li>\n<li>Introductory presentation by Lyra via webinar or on site for the employees (the presentation, including the question and answer period usually lasts about 30 minutes). The introductory presentation is not included in the EAP Pure online service package, but it can be purchased separately.<\/li>\n<li>Distribution of four-color information brochures to all employees. Printed EAP flyers are not included in the EAP Pure service package (only digital flyers), but they can be purchased separately for the EAP Pure All service.<\/li>\n<\/ul>\n<p>Lyra will add the contact person on the customer side to the distribution list of the Manager Newsletter. We recommend that the Manager Newsletter is then forwarded internally by the contact person to the managers so that they can register themselves on their own.<\/p>\n<p><strong>2.1.4.\u00a0<\/strong><strong>Usage statistics and reports<\/strong><\/p>\n<p>Lyra provides your company annually after each contract period with the following information in Excel format:<\/p>\n<ul>\n<li>The number of employees and immediate family members that have contacted Lyra<\/li>\n<li>The nature of the services used<\/li>\n<li>The topics of the enquiries, divided into private and work-related topics<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-37-cc3fd9203efc29765980d0751968dbb3 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-37-cc3fd9203efc29765980d0751968dbb3\">\n.flex_column.av-51gvu-37-cc3fd9203efc29765980d0751968dbb3{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-37-cc3fd9203efc29765980d0751968dbb3 av_one_full  avia-builder-el-16  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2tzpve-3fe8288237c99a6f5d9b8cb4056c505d\">\n#top .av-special-heading.av-2tzpve-3fe8288237c99a6f5d9b8cb4056c505d{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-2tzpve-3fe8288237c99a6f5d9b8cb4056c505d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2tzpve-3fe8288237c99a6f5d9b8cb4056c505d .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-2tzpve-3fe8288237c99a6f5d9b8cb4056c505d .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-2tzpve-3fe8288237c99a6f5d9b8cb4056c505d .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-2tzpve-3fe8288237c99a6f5d9b8cb4056c505d .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-2tzpve-3fe8288237c99a6f5d9b8cb4056c505d .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-2tzpve-3fe8288237c99a6f5d9b8cb4056c505d av-special-heading-h3 blockquote modern-quote  avia-builder-el-17  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >3. DUTIES OF LYRA<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-34-ec10cd8c59c13a4c78a507b5988c3bec '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Lyra provides its services to its best knowledge and belief a representative of your company and in so doing applies the necessary care. Lyra thereby safeguards the legitimate interests of your company in good faith.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-33-a1a6eb25aa319e54d30bc815a320ddf1 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-33-a1a6eb25aa319e54d30bc815a320ddf1\">\n.flex_column.av-51gvu-33-a1a6eb25aa319e54d30bc815a320ddf1{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-33-a1a6eb25aa319e54d30bc815a320ddf1 av_one_full  avia-builder-el-19  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2o94de-3fcfd162657cf80940a39b9e541b6a68\">\n#top .av-special-heading.av-2o94de-3fcfd162657cf80940a39b9e541b6a68{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-2o94de-3fcfd162657cf80940a39b9e541b6a68 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2o94de-3fcfd162657cf80940a39b9e541b6a68 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-2o94de-3fcfd162657cf80940a39b9e541b6a68 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-2o94de-3fcfd162657cf80940a39b9e541b6a68 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-2o94de-3fcfd162657cf80940a39b9e541b6a68 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-2o94de-3fcfd162657cf80940a39b9e541b6a68 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-2o94de-3fcfd162657cf80940a39b9e541b6a68 av-special-heading-h3 blockquote modern-quote  avia-builder-el-20  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >4. DUTIES OF YOUR COMPANY<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-32-e36072b0e7980d3eb668d10b3b16e671 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>4.1.<\/strong>\u00a0Your company is obliged to provide compensation pursuant to No. 5 below.<\/p>\n<p><strong>4.2.<\/strong>\u00a0Your company is further obliged to make available to Lyra all of the information and documents that are necessary for Lyra to fulfill its contractual duties.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-31-22b5f04363ba6312c9a8c254a19b1bdc sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-31-22b5f04363ba6312c9a8c254a19b1bdc\">\n.flex_column.av-51gvu-31-22b5f04363ba6312c9a8c254a19b1bdc{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-31-22b5f04363ba6312c9a8c254a19b1bdc av_one_full  avia-builder-el-22  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2hwolu-1f1cb71f0880d8e0300c86e9755f7d9a\">\n#top .av-special-heading.av-2hwolu-1f1cb71f0880d8e0300c86e9755f7d9a{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-2hwolu-1f1cb71f0880d8e0300c86e9755f7d9a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2hwolu-1f1cb71f0880d8e0300c86e9755f7d9a .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-2hwolu-1f1cb71f0880d8e0300c86e9755f7d9a .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-2hwolu-1f1cb71f0880d8e0300c86e9755f7d9a .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-2hwolu-1f1cb71f0880d8e0300c86e9755f7d9a .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-2hwolu-1f1cb71f0880d8e0300c86e9755f7d9a .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-2hwolu-1f1cb71f0880d8e0300c86e9755f7d9a av-special-heading-h3 blockquote modern-quote  avia-builder-el-23  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >5. COMPENSATION<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-30-8aa396bd3ea6b8f805f130552d11fca3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>For the\u00a0<strong>consulting services<\/strong>\u00a0to be provided by Lyra\u00a0<strong>to the employees and their immediate family members<\/strong>\u00a0in accordance with section 2.1., your company pays an annual amount that depends on the number of employees and the selected product (EAP Pure All or EAP Pure Budget).<\/p>\n<\/div><\/section><br \/>\n<div class='avia-data-table-wrap av-2v788a-35-dff39dfef09e9da356394800cc617aec avia_responsive_table av-small-hide av-mini-hide avia-table-2'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-25  el_after_av_textblock  el_before_av_table  custom-long-table'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class='avia-heading-row'><th class='avia-desc-col'>Number of employees<\/th><th class='avia-center-col'>10-49<br \/>\n(Costs per employee\/year in CHF, plus VAT)<\/th><th class='avia-center-col'>50 \u2013 99<br \/>\n(Costs per employee\/year in CHF, plus VAT)<\/th><th class='avia-center-col'>100 \u2013 249<br \/>\n(Costs per employee\/year in CHF, plus VAT)<\/th><th class='avia-center-col'>250 \u2013 499<br \/>\n(Costs per employee\/year in CHF, plus VAT)<\/th><\/tr><tr class=''><th class='avia-desc-col'>EAP Pure All<br \/>\n(including counseling for practical life skills and legal questions)<\/th><td class='avia-center-col'>CHF 117<\/td><td class='avia-center-col'>CHF 107<\/td><td class='avia-center-col'>CHF 76<\/td><td class='avia-center-col'>CHF 68<\/td><\/tr><tr class=''><th class='avia-desc-col'>EAP Pure Budget<br \/>\n(without counseling for practical life skills and legal issues)<\/th><td class='avia-center-col'>CHF 85<\/td><td class='avia-center-col'>CHF 75<\/td><td class='avia-center-col'>CHF 43<\/td><td class='avia-center-col'>CHF 33<\/td><\/tr><\/tbody><\/table><\/div><style type='text\/css'>.avia-table-2 td:nth-of-type(0):before { content: 'Number of employees'; } .avia-table-2 td:nth-of-type(1):before { content: '10-49\n(Costs per employee\/year in CHF, plus VAT)'; } .avia-table-2 td:nth-of-type(2):before { content: '50 \u2013 99\n(Costs per employee\/year in CHF, plus VAT)'; } .avia-table-2 td:nth-of-type(3):before { content: '100 \u2013 249\n(Costs per employee\/year in CHF, plus VAT)'; } .avia-table-2 td:nth-of-type(4):before { content: '250 \u2013 499\n(Costs per employee\/year in CHF, plus VAT)'; } <\/style><br \/>\n<div class='avia-data-table-wrap av-2v788a-27-3fa44bb9d68bf0a4f3d954b632bf996b avia_responsive_table av-small-hide av-mini-hide avia-table-3'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-26  el_after_av_table  avia-builder-el-last  custom-long-table'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class=''><th class='avia-desc-col'>Introductory presentation for your employees via webinar<\/th><td class='avia-center-col'>CHF 350<\/td><td class='avia-center-col'>CHF 350<\/td><td class='avia-center-col'>CHF 350<\/td><td class='avia-center-col'>CHF 350<\/td><\/tr><tr class=''><th class='avia-desc-col'>On site introductory presentation for your employees<br \/>\n(Costs for \u00bd day, plus traveling expenses)<\/th><td class='avia-center-col'>CHF 750<\/td><td class='avia-center-col'>CHF 750<\/td><td class='avia-center-col'>CHF 750<\/td><td class='avia-center-col'>CHF 750<\/td><\/tr><tr class=''><th class='avia-desc-col'>Printed flyers for your employees<br \/>\n(Cost per flyer)<\/th><td class='avia-center-col'>CHF 3<\/td><td class='avia-center-col'>CHF 3<\/td><td class='avia-center-col'>CHF 3<\/td><td class='avia-center-col'>CHF 3<\/td><\/tr><\/tbody><\/table><\/div><style type='text\/css'>.avia-table-3 td:nth-of-type(1):before { content: 'Introductory presentation for your employees via webinar'; } <\/style><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-29-5b394d7d02aa58d8b75936e21506c486 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-29-5b394d7d02aa58d8b75936e21506c486\">\n.flex_column.av-51gvu-29-5b394d7d02aa58d8b75936e21506c486{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-29-5b394d7d02aa58d8b75936e21506c486 av_one_full  avia-builder-el-27  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2gmqaa-e4a5a62db5452ce972ff172a75cad873\">\n#top .av-special-heading.av-2gmqaa-e4a5a62db5452ce972ff172a75cad873{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-2gmqaa-e4a5a62db5452ce972ff172a75cad873 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2gmqaa-e4a5a62db5452ce972ff172a75cad873 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-2gmqaa-e4a5a62db5452ce972ff172a75cad873 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-2gmqaa-e4a5a62db5452ce972ff172a75cad873 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-2gmqaa-e4a5a62db5452ce972ff172a75cad873 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-2gmqaa-e4a5a62db5452ce972ff172a75cad873 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-2gmqaa-e4a5a62db5452ce972ff172a75cad873 av-special-heading-h3 blockquote modern-quote  avia-builder-el-28  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >6. PAYMENT TERMS<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-28-dad7b1021b0b9202d7a9896933537c15 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>6.1.<\/strong>\u00a0The payment for the Employee Assistance Services by your company pursuant to No. 2.1. is made directly in the online shop via Paypal or, if the payment method chosen is \u201cadvance payment\u201d, within ten days of receipt of invoice. The contract commences on the 1st of the month following receipt of payment.<\/p>\n<p><strong>6.2.<\/strong>\u00a0If invoices have to be mandatorily placed in tools such as Ariba, Coupa, Tradeshift, etc., the resulting costs (usage fee) and effort will be invoiced separately and additionally.<\/p>\n<p><strong>6.3.<\/strong>\u00a0Any change in the number of employees shall be communicated to Lyra by your company one month before the end of the annual invoicing period.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-26-d222ba6bac2a938baaa0279c943ce4e1 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-26-d222ba6bac2a938baaa0279c943ce4e1\">\n.flex_column.av-51gvu-26-d222ba6bac2a938baaa0279c943ce4e1{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-26-d222ba6bac2a938baaa0279c943ce4e1 av_one_full  avia-builder-el-30  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2amc5u-30fa575a12ad13e53ea55ccef33c72da\">\n#top .av-special-heading.av-2amc5u-30fa575a12ad13e53ea55ccef33c72da{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-2amc5u-30fa575a12ad13e53ea55ccef33c72da .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2amc5u-30fa575a12ad13e53ea55ccef33c72da .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-2amc5u-30fa575a12ad13e53ea55ccef33c72da .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-2amc5u-30fa575a12ad13e53ea55ccef33c72da .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-2amc5u-30fa575a12ad13e53ea55ccef33c72da .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-2amc5u-30fa575a12ad13e53ea55ccef33c72da .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-2amc5u-30fa575a12ad13e53ea55ccef33c72da av-special-heading-h3 blockquote modern-quote  avia-builder-el-31  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >7. CONFIDENTIALITY<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-25-02b8e4c8cf549c6ae0eb3d917adbd540 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>7.1.<\/strong>\u00a0Lyra provides its services with the reservation that all contacts by the employees and immediate family members with Lyra are completely confidential and are to be handled in accordance with professional ethics and rules. Information that could identify a specific individual will only be provided to your company or a third party with the prior express written consent of the person or in a situation of acute danger for your company with regard to its workforce. If there is a situation of acute danger, Lyra is obliged to provide only the information that is absolutely necessary. The decision whether information that is absolutely necessary will be provided shall be made by Lyra upon the recommendation of a \u201cSenior Clinician\u201d pursuant to clear clinical procedural rules that have been communicated to the affected person in advance.<\/p>\n<p><strong>7.2.<\/strong>\u00a0Both parties are mutually obliged, both during and after the end of the contract, to maintain confidentiality about all business secrets, confidential information and data that they have perceived during the duration of the contract.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-24-a0781e9a35d23800d680952a6af0cfb2 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-24-a0781e9a35d23800d680952a6af0cfb2\">\n.flex_column.av-51gvu-24-a0781e9a35d23800d680952a6af0cfb2{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-24-a0781e9a35d23800d680952a6af0cfb2 av_one_full  avia-builder-el-33  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-24e916-5c6e021627f7afc9bad65ae00b147f46\">\n#top .av-special-heading.av-24e916-5c6e021627f7afc9bad65ae00b147f46{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-24e916-5c6e021627f7afc9bad65ae00b147f46 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-24e916-5c6e021627f7afc9bad65ae00b147f46 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-24e916-5c6e021627f7afc9bad65ae00b147f46 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-24e916-5c6e021627f7afc9bad65ae00b147f46 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-24e916-5c6e021627f7afc9bad65ae00b147f46 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-24e916-5c6e021627f7afc9bad65ae00b147f46 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-24e916-5c6e021627f7afc9bad65ae00b147f46 av-special-heading-h3 blockquote modern-quote  avia-builder-el-34  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >8. INSURANCE<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-23-2da36f46a3542939784395bcb808ee18 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>8.1.<\/strong>\u00a0Lyra is obliged at its own expense to obtain liability insurance coverage in the amount of CHF 10,000,000.- to cover any damages that Lyra could cause your company in exercising its duties under this contract.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-22-7ac44b27fe8a793712e2d3107b603122 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-22-7ac44b27fe8a793712e2d3107b603122\">\n.flex_column.av-51gvu-22-7ac44b27fe8a793712e2d3107b603122{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-22-7ac44b27fe8a793712e2d3107b603122 av_one_full  avia-builder-el-36  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1wdo56-c356c5801ce4055ac7cf0970713fffb8\">\n#top .av-special-heading.av-1wdo56-c356c5801ce4055ac7cf0970713fffb8{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-1wdo56-c356c5801ce4055ac7cf0970713fffb8 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1wdo56-c356c5801ce4055ac7cf0970713fffb8 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-1wdo56-c356c5801ce4055ac7cf0970713fffb8 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-1wdo56-c356c5801ce4055ac7cf0970713fffb8 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1wdo56-c356c5801ce4055ac7cf0970713fffb8 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1wdo56-c356c5801ce4055ac7cf0970713fffb8 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1wdo56-c356c5801ce4055ac7cf0970713fffb8 av-special-heading-h3 blockquote modern-quote  avia-builder-el-37  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >9. LIABILITY<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-21-148b55aca98a6a813115384fe92d13b9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>9.1.<\/strong>\u00a0Lyra is liable for the trustworthy and careful exercise of the services assigned to it. Lyra expressly refuses, however, to make any guarantee of the success of a service with regard to workforce turnover, illness and absences, productivity and other organizational issues.<\/p>\n<p><strong>9.2.<\/strong>\u00a0Lyra is liable for damages that are incurred to your company in the course of providing the services. Indirect damages and consequential damages are excluded.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-20-d76479a1f88217b87e327f11088d98e1 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-20-d76479a1f88217b87e327f11088d98e1\">\n.flex_column.av-51gvu-20-d76479a1f88217b87e327f11088d98e1{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-20-d76479a1f88217b87e327f11088d98e1 av_one_full  avia-builder-el-39  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1rbpzm-a75ef9d1c0df3995ae0b72d8382dc77f\">\n#top .av-special-heading.av-1rbpzm-a75ef9d1c0df3995ae0b72d8382dc77f{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-1rbpzm-a75ef9d1c0df3995ae0b72d8382dc77f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1rbpzm-a75ef9d1c0df3995ae0b72d8382dc77f .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-1rbpzm-a75ef9d1c0df3995ae0b72d8382dc77f .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-1rbpzm-a75ef9d1c0df3995ae0b72d8382dc77f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1rbpzm-a75ef9d1c0df3995ae0b72d8382dc77f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1rbpzm-a75ef9d1c0df3995ae0b72d8382dc77f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1rbpzm-a75ef9d1c0df3995ae0b72d8382dc77f av-special-heading-h3 blockquote modern-quote  avia-builder-el-40  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >10. INTANGIBLE PROPERTY RIGHTS<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-19-865ab2dc8f368e750a178536efc85b73 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>10.1.<\/strong>\u00a0Copyright and other intangible property rights as well as all know-how in connection with the design or materials from Lyra are owned by Lyra.<\/p>\n<p><strong>10.2.<\/strong>\u00a0Your company is exclusively limited to the internal use of the trademark \u201cLyra\u201d or other materials from Lyra. Your company is obliged to protect the trademark rights of Lyra and to obtain prior written consent before public usage of the trademark \u201cLyra\u201d. Use of the trademark or also just the name of your company as a reference for other marketing purposes is only allowed for Lyra if the use is approved in advance by your company.<\/p>\n<p>This duty exists both during the contractual term as well as after the contract ends.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-gm0bm-9427806eda6319ab8573412aad401421 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-gm0bm-9427806eda6319ab8573412aad401421\">\n.flex_column.av-gm0bm-9427806eda6319ab8573412aad401421{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-gm0bm-9427806eda6319ab8573412aad401421 av_one_full  avia-builder-el-42  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kpr0smfn-a5dc9c549a7f7ee2f10eea3b26775b31\">\n#top .av-special-heading.av-kpr0smfn-a5dc9c549a7f7ee2f10eea3b26775b31{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-kpr0smfn-a5dc9c549a7f7ee2f10eea3b26775b31 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-kpr0smfn-a5dc9c549a7f7ee2f10eea3b26775b31 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-kpr0smfn-a5dc9c549a7f7ee2f10eea3b26775b31 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-kpr0smfn-a5dc9c549a7f7ee2f10eea3b26775b31 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-kpr0smfn-a5dc9c549a7f7ee2f10eea3b26775b31 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-kpr0smfn-a5dc9c549a7f7ee2f10eea3b26775b31 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-kpr0smfn-a5dc9c549a7f7ee2f10eea3b26775b31 av-special-heading-h3 blockquote modern-quote  avia-builder-el-43  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >11. DATA PROTECTION AND INFORMATION SECURITY<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-6kwbm-f943ba049a3484b3b9df7ae589f59810 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Both parties are mutually obliged to acknowledge and comply with the provisions of the General Data Protection Regulation GDPR as of May 25, 2018. Details regarding the technical and organizational measures regarding data protections are listed in Appendix 1.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-18-78d7ed134b25176a6d8ed0a0a625f0b1 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-18-78d7ed134b25176a6d8ed0a0a625f0b1\">\n.flex_column.av-51gvu-18-78d7ed134b25176a6d8ed0a0a625f0b1{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-18-78d7ed134b25176a6d8ed0a0a625f0b1 av_one_full  avia-builder-el-45  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1kwwkq-97ed219ad0a2366444151806d8e52075\">\n#top .av-special-heading.av-1kwwkq-97ed219ad0a2366444151806d8e52075{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-1kwwkq-97ed219ad0a2366444151806d8e52075 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1kwwkq-97ed219ad0a2366444151806d8e52075 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-1kwwkq-97ed219ad0a2366444151806d8e52075 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-1kwwkq-97ed219ad0a2366444151806d8e52075 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1kwwkq-97ed219ad0a2366444151806d8e52075 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1kwwkq-97ed219ad0a2366444151806d8e52075 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1kwwkq-97ed219ad0a2366444151806d8e52075 av-special-heading-h3 blockquote modern-quote  avia-builder-el-46  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >12. FORCE MAJEURE<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-17-d83be38173c003fecab0a53fe69df8f9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>12.1.<\/strong>\u00a0All cases of force majeure suspend the duties under this contract for both parties for the duration and to the extent of the disturbance.<\/p>\n<p><strong>12.2.<\/strong>\u00a0The affected party shall notify the other party immediately that because of a force majeure, the notifying party is prevented from providing its services and the approximate time when it is expected that the services again will be possible.<\/p>\n<p><strong>12.3.<\/strong>\u00a0If the force majeure situation lasts more than 30 days, each of the parties has the right to terminate the agreement upon the giving of two weeks\u2018 notice.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-16-83bf8e19afbc2da45d809faa6ab1b58d sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-16-83bf8e19afbc2da45d809faa6ab1b58d\">\n.flex_column.av-51gvu-16-83bf8e19afbc2da45d809faa6ab1b58d{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-16-83bf8e19afbc2da45d809faa6ab1b58d av_one_full  avia-builder-el-48  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1fd92q-8d31d09e5a5bf9e09e87955c05b2c1fa\">\n#top .av-special-heading.av-1fd92q-8d31d09e5a5bf9e09e87955c05b2c1fa{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-1fd92q-8d31d09e5a5bf9e09e87955c05b2c1fa .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1fd92q-8d31d09e5a5bf9e09e87955c05b2c1fa .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-1fd92q-8d31d09e5a5bf9e09e87955c05b2c1fa .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-1fd92q-8d31d09e5a5bf9e09e87955c05b2c1fa .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1fd92q-8d31d09e5a5bf9e09e87955c05b2c1fa .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1fd92q-8d31d09e5a5bf9e09e87955c05b2c1fa .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1fd92q-8d31d09e5a5bf9e09e87955c05b2c1fa av-special-heading-h3 blockquote modern-quote  avia-builder-el-49  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >13. START AND END OF THE CONTRACT<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m1hnocuk-79db5bf062cd5ee173339c543d06ccf5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>13.1.<\/strong>\u00a0The contract comes into force on the 1st of the month following the receipt of payment. It is entered into for an indeterminate term, the invoice is issued annually. The contract can be terminated at the end of a contract year by giving 6 months\u2019 notice.<\/p>\n<p>If the contract is not continued, your company is obliged to inform its employees about the end of the service and to require them not to make any more calls.<\/p>\n<p>If employees or immediate family members call anyway, the support calls will be refused by Lyra. After the end of the contract, Lyra will do no more advising. If there are repeated calls by employees or immediate family members after the end of the contract, Lyra reserves the right to invoice for its expenses (time, telephone tolls).<\/p>\n<p><strong>13.2.<\/strong>\u00a0Each party is entitled to immediate written termination of the contract if:<\/p>\n<p><strong>13.2.1.<\/strong>\u00a0One of the parties is responsible for a material breach of the contract, and the breach is not cured within 30 days after receipt of a written demand from the other party that the contractual breach be cured.<\/p>\n<p><strong>13.2.2.<\/strong>\u00a0A party files for bankruptcy or is liquidated.<\/p>\n<p><strong>13.2.3.<\/strong>\u00a0Continuance of the contractual relationship has become objectively unreasonable.<\/p>\n<p><strong>13.3.<\/strong>\u00a0If the contract is ended, Lyra shall finish all advice sessions with an employee that were started before termination of the contract, including the necessary number of face to face counseling sessions.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-14-6eaa5061f8914fc4b1e8e63940ff4816 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-14-6eaa5061f8914fc4b1e8e63940ff4816\">\n.flex_column.av-51gvu-14-6eaa5061f8914fc4b1e8e63940ff4816{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-14-6eaa5061f8914fc4b1e8e63940ff4816 av_one_full  avia-builder-el-51  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-16dv3m-6ad6826bf7c7bf843e28c4a2410bc5bc\">\n#top .av-special-heading.av-16dv3m-6ad6826bf7c7bf843e28c4a2410bc5bc{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-16dv3m-6ad6826bf7c7bf843e28c4a2410bc5bc .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-16dv3m-6ad6826bf7c7bf843e28c4a2410bc5bc .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-16dv3m-6ad6826bf7c7bf843e28c4a2410bc5bc .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-16dv3m-6ad6826bf7c7bf843e28c4a2410bc5bc .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-16dv3m-6ad6826bf7c7bf843e28c4a2410bc5bc .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-16dv3m-6ad6826bf7c7bf843e28c4a2410bc5bc .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-16dv3m-6ad6826bf7c7bf843e28c4a2410bc5bc av-special-heading-h3 blockquote modern-quote  avia-builder-el-52  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >14. SEVERABILITY CLAUSE<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-13-e6eddd37e49f9e4712e12ca2412be418 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>If part of the foregoing contract should become ineffective, the validity of the remaining provisions shall not be affected thereby. The parties shall make an effort to replace the ineffective provision with a valid provision that corresponds to the recognizable will of the parties.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-12-ee7a180f9ea5b2984b5705749a913fb6 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-12-ee7a180f9ea5b2984b5705749a913fb6\">\n.flex_column.av-51gvu-12-ee7a180f9ea5b2984b5705749a913fb6{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-12-ee7a180f9ea5b2984b5705749a913fb6 av_one_full  avia-builder-el-54  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-14hjzu-eb75c86442dc969b286998ebe4776a24\">\n#top .av-special-heading.av-14hjzu-eb75c86442dc969b286998ebe4776a24{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-14hjzu-eb75c86442dc969b286998ebe4776a24 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-14hjzu-eb75c86442dc969b286998ebe4776a24 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-14hjzu-eb75c86442dc969b286998ebe4776a24 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-14hjzu-eb75c86442dc969b286998ebe4776a24 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-14hjzu-eb75c86442dc969b286998ebe4776a24 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-14hjzu-eb75c86442dc969b286998ebe4776a24 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-14hjzu-eb75c86442dc969b286998ebe4776a24 av-special-heading-h3 blockquote modern-quote  avia-builder-el-55  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >15. CHANGES<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-11-415b68e3a5465949b1f7edbe286746ab '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>This contract includes all agreements between the parties. Any earlier oral or written agreements between the parties are hereby moot. Changes and additions to the foregoing contract must be in writing to be valid.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-10-ecafa77bd7b0324c322274bd7ad60098 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-10-ecafa77bd7b0324c322274bd7ad60098\">\n.flex_column.av-51gvu-10-ecafa77bd7b0324c322274bd7ad60098{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-10-ecafa77bd7b0324c322274bd7ad60098 av_one_full  avia-builder-el-57  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-zhnwy-e0e5a4e718bb0f445f31cfc499c626d4\">\n#top .av-special-heading.av-zhnwy-e0e5a4e718bb0f445f31cfc499c626d4{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-zhnwy-e0e5a4e718bb0f445f31cfc499c626d4 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-zhnwy-e0e5a4e718bb0f445f31cfc499c626d4 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-zhnwy-e0e5a4e718bb0f445f31cfc499c626d4 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-zhnwy-e0e5a4e718bb0f445f31cfc499c626d4 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-zhnwy-e0e5a4e718bb0f445f31cfc499c626d4 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-zhnwy-e0e5a4e718bb0f445f31cfc499c626d4 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-zhnwy-e0e5a4e718bb0f445f31cfc499c626d4 av-special-heading-h3 blockquote modern-quote  avia-builder-el-58  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >16. ADDRESS CHANGES<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-9-89bf7b4c2bea7500eb033817ae04ac76 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Each party shall notify the other immediately, and in any case within 48 hours, in writing of any change of address or telephone number.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-8-ad0e4967f2555124682b9e766b89998c sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-8-ad0e4967f2555124682b9e766b89998c\">\n.flex_column.av-51gvu-8-ad0e4967f2555124682b9e766b89998c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-8-ad0e4967f2555124682b9e766b89998c av_one_full  avia-builder-el-60  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-phd8i-f27bdbd895b0cf2343a7e4b3e9bbd0ae\">\n#top .av-special-heading.av-phd8i-f27bdbd895b0cf2343a7e4b3e9bbd0ae{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-phd8i-f27bdbd895b0cf2343a7e4b3e9bbd0ae .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-phd8i-f27bdbd895b0cf2343a7e4b3e9bbd0ae .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-phd8i-f27bdbd895b0cf2343a7e4b3e9bbd0ae .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-phd8i-f27bdbd895b0cf2343a7e4b3e9bbd0ae .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-phd8i-f27bdbd895b0cf2343a7e4b3e9bbd0ae .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-phd8i-f27bdbd895b0cf2343a7e4b3e9bbd0ae .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-phd8i-f27bdbd895b0cf2343a7e4b3e9bbd0ae av-special-heading-h3 blockquote modern-quote  avia-builder-el-61  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >17. VALIDITY AFTER CONTRACT END<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-7-15b45623fb5206c2fdb3d12394942d01 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Nos. 7, 10 and 11 continue to apply after the contract ends.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-6-48103208ce8f8dda4d612a36ef898ccd sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-6-48103208ce8f8dda4d612a36ef898ccd\">\n.flex_column.av-51gvu-6-48103208ce8f8dda4d612a36ef898ccd{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-6-48103208ce8f8dda4d612a36ef898ccd av_one_full  avia-builder-el-63  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-nijuq-6649449c3eea58f190eb24ff17b61196\">\n#top .av-special-heading.av-nijuq-6649449c3eea58f190eb24ff17b61196{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-nijuq-6649449c3eea58f190eb24ff17b61196 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-nijuq-6649449c3eea58f190eb24ff17b61196 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-nijuq-6649449c3eea58f190eb24ff17b61196 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-nijuq-6649449c3eea58f190eb24ff17b61196 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-nijuq-6649449c3eea58f190eb24ff17b61196 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-nijuq-6649449c3eea58f190eb24ff17b61196 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-nijuq-6649449c3eea58f190eb24ff17b61196 av-special-heading-h3 blockquote modern-quote  avia-builder-el-64  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >18. WAIVER OF ASSERTION OF A RIGHT<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-5-d3f33504fe085e3ec438ee7b0a80db95 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The waiver of a party to assert a right under this contract does not constitute a waiver of the right to assert other rights under this contract.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-4-acde54465d0c5bdf9a64317cc11cbd6f sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-4-acde54465d0c5bdf9a64317cc11cbd6f\">\n.flex_column.av-51gvu-4-acde54465d0c5bdf9a64317cc11cbd6f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-4-acde54465d0c5bdf9a64317cc11cbd6f av_one_full  avia-builder-el-66  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ft142-c6df5d1feb5cdb386553ec9e2cf15db3\">\n#top .av-special-heading.av-ft142-c6df5d1feb5cdb386553ec9e2cf15db3{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-ft142-c6df5d1feb5cdb386553ec9e2cf15db3 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-ft142-c6df5d1feb5cdb386553ec9e2cf15db3 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-ft142-c6df5d1feb5cdb386553ec9e2cf15db3 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-ft142-c6df5d1feb5cdb386553ec9e2cf15db3 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-ft142-c6df5d1feb5cdb386553ec9e2cf15db3 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-ft142-c6df5d1feb5cdb386553ec9e2cf15db3 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-ft142-c6df5d1feb5cdb386553ec9e2cf15db3 av-special-heading-h3 blockquote modern-quote  avia-builder-el-67  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >19. ASSIGNMENT<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-3-a069490154c17323f7c17e9dd740d5ee '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Rights under this contract may be assigned to a third party only with the prior written consent of the other contracting party. Lyra has the right, however, to bring in subcontractors in order to fulfill its contractual services. The liability of Lyra for those subcontractors shall be the same as its liability for Lyra itself.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-2-ec88d9f35dfe507e489e6d4e1cc26473 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-2-ec88d9f35dfe507e489e6d4e1cc26473\">\n.flex_column.av-51gvu-2-ec88d9f35dfe507e489e6d4e1cc26473{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-2-ec88d9f35dfe507e489e6d4e1cc26473 av_one_full  avia-builder-el-69  el_after_av_one_full  avia-builder-el-last  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7v34q-04296c0c43fb06e2ae77496770e2d585\">\n#top .av-special-heading.av-7v34q-04296c0c43fb06e2ae77496770e2d585{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-7v34q-04296c0c43fb06e2ae77496770e2d585 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-7v34q-04296c0c43fb06e2ae77496770e2d585 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-7v34q-04296c0c43fb06e2ae77496770e2d585 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-7v34q-04296c0c43fb06e2ae77496770e2d585 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-7v34q-04296c0c43fb06e2ae77496770e2d585 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-7v34q-04296c0c43fb06e2ae77496770e2d585 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-7v34q-04296c0c43fb06e2ae77496770e2d585 av-special-heading-h3 blockquote modern-quote  avia-builder-el-70  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >20. APPLICABLE LAW AND JURISDICTION<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-1-464c07ea4ce448ab5eeeb2a199451967 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The contract is subject exclusively to Swiss law. Place of jurisdiction is Zurich.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. 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