{"id":2811,"date":"2019-05-21T02:55:19","date_gmt":"2019-05-21T00:55:19","guid":{"rendered":"http:\/\/20.77.7.22\/eap-krisenintervention-mitarbeiterberatung-faqs\/"},"modified":"2026-04-16T10:55:09","modified_gmt":"2026-04-16T08:55:09","slug":"taux-utilisation-prix-eap","status":"publish","type":"page","link":"https:\/\/lyrawellbeing.ch\/fr\/taux-utilisation-prix-eap\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-44dfu5-15b5d03d71fe36087df2ae80bbe3cf5d main_color avia-section-small avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  ctm-break-point-ct ctm-full-padding avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2811'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-dxfv9-84f28df2518465a71d801b51c4befed2 sc-av_two_fifth av-equal-height-column-flextable'><div  class='flex_column av-dxfv9-84f28df2518465a71d801b51c4befed2 av_two_fifth  avia-builder-el-1  el_before_av_three_fifth  avia-builder-el-first  ctm-break-point ctm-order-two first no_margin flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygwobje-ddebc77b32706dd6189c71c56c811693\">\n#top .av-special-heading.av-lygwobje-ddebc77b32706dd6189c71c56c811693{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lygwobje-ddebc77b32706dd6189c71c56c811693 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lygwobje-ddebc77b32706dd6189c71c56c811693 .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-lygwobje-ddebc77b32706dd6189c71c56c811693 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lygwobje-ddebc77b32706dd6189c71c56c811693 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lygwobje-ddebc77b32706dd6189c71c56c811693 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lygwobje-ddebc77b32706dd6189c71c56c811693 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lygwobje-ddebc77b32706dd6189c71c56c811693 av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling  av-linked-heading'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Qui sommes-nous?<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3my1f1-46b354fd31cb2b2fc2a3abcb1687deeb\">\n.avia_transform .flex_column.av-3my1f1-46b354fd31cb2b2fc2a3abcb1687deeb{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-3my1f1-46b354fd31cb2b2fc2a3abcb1687deeb av_three_fifth  avia-builder-el-3  el_after_av_two_fifth  avia-builder-el-last  ctm-break-point no_margin flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic right-to-left  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3ev5yt-4eadde2202651b853d1927f1c34fbf41\">\n.avia-image-container.av-3ev5yt-4eadde2202651b853d1927f1c34fbf41 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-3ev5yt-4eadde2202651b853d1927f1c34fbf41 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-3ev5yt-4eadde2202651b853d1927f1c34fbf41 av-styling- avia-align-center  avia-builder-el-4  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-8427 avia-img-lazy-loading-not-8427 avia_image ' src=\"\/wp-content\/uploads\/2024\/07\/faq.png\" alt='' title='faq'  height=\"903\" width=\"1280\"  itemprop=\"thumbnailUrl\" srcset=\"\/wp-content\/uploads\/2024\/07\/faq.png 1280w, \/wp-content\/uploads\/2024\/07\/faq-300x212.png 300w, \/wp-content\/uploads\/2024\/07\/faq-1030x727.png 1030w, \/wp-content\/uploads\/2024\/07\/faq-768x542.png 768w, \/wp-content\/uploads\/2024\/07\/faq-705x497.png 705w, \/wp-content\/uploads\/2024\/07\/faq-450x317.png 450w, \/wp-content\/uploads\/2024\/07\/faq-600x423.png 600w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-35qcrx-0f212c2fa537634cee7ffec753fb1758\">\n.avia-section.av-35qcrx-0f212c2fa537634cee7ffec753fb1758{\nbackground-color:#fbfaf9;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-35qcrx-0f212c2fa537634cee7ffec753fb1758 main_color avia-section-large avia-no-border-styling  avia-builder-el-5  el_after_av_section  el_before_av_section  ctm-break-point-ct avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2811'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-2p0nid-8ead39fc56d8f9d13cc6eec5195a7361 sc-av_one_full av-equal-height-column-flextable'><div  class='flex_column av-2p0nid-8ead39fc56d8f9d13cc6eec5195a7361 av_one_full  avia-builder-el-6  avia-builder-el-no-sibling  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygworez-7c7892fb3a873a54f9d582a671f7bb03\">\n#top .av-special-heading.av-lygworez-7c7892fb3a873a54f9d582a671f7bb03{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lygworez-7c7892fb3a873a54f9d582a671f7bb03 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lygworez-7c7892fb3a873a54f9d582a671f7bb03 .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-lygworez-7c7892fb3a873a54f9d582a671f7bb03 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lygworez-7c7892fb3a873a54f9d582a671f7bb03 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lygworez-7c7892fb3a873a54f9d582a671f7bb03 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lygworez-7c7892fb3a873a54f9d582a671f7bb03 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lygworez-7c7892fb3a873a54f9d582a671f7bb03 av-special-heading-h2 blockquote modern-quote  avia-builder-el-7  el_before_av_toggle_container  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Informations de base relatives au fournisseur<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvx8czm0-479ee43f0282dcc1e682b2095c21e55a\">\n#top .togglecontainer.av-jvx8czm0-479ee43f0282dcc1e682b2095c21e55a p.toggler .toggle_icon{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n#top .togglecontainer.av-jvx8czm0-479ee43f0282dcc1e682b2095c21e55a p.toggler .toggle_icon > span{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n<\/style>\n<div  class='togglecontainer av-jvx8czm0-479ee43f0282dcc1e682b2095c21e55a av-minimal-toggle  avia-builder-el-8  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-12gyyt-d4cc48b3a7cb798e597515ae9544cd96'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Depuis quand votre entreprise existe-t-elle ?\" data-title-open=\"\">Depuis quand votre entreprise existe-t-elle ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Depuis 1987<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-olz1-a0faf3b0cf2f0dfde3c7daa3909e334a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Dans quels pays Lyra est-elle active ?\" data-title-open=\"\">Dans quels pays Lyra est-elle active ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Le <strong>groupe Lyra Schweiz<\/strong> est responsable des clients en Suisse, en Allemagne, en Autriche, en Italie, en France, au Luxembourg ainsi que dans la Principaut\u00e9 du Liechtenstein.<\/p>\n<p>Parall\u00e8lement, Lyra est le leader mondial des programmes d\u2019assistance aux employ\u00e9s (EAP). En combinant une port\u00e9e internationale avec une expertise locale, nous sommes en mesure de soutenir des organisations dans le monde entier tout en offrant un accompagnement qui tient compte des sp\u00e9cificit\u00e9s linguistiques, culturelles et juridiques de chaque pays.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-6zpwd-0b269d797fd1917317b1ae1cbf93b752'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Combien de collaborateurs employez-vous ? Combien d\u2018entre eux travaillent \u00e0 leur compte ? Combien d\u2019entre eux occupent un poste permanent ?\" data-title-open=\"\">Combien de collaborateurs employez-vous ? Combien d\u2018entre eux travaillent \u00e0 leur compte ? Combien d\u2019entre eux occupent un poste permanent ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Plus de 80 collaborateurs permanents<\/strong><\/p>\n<p>De plus, un nombre croissant d\u2019accords de coop\u00e9ration avec :<\/p>\n<ul>\n<li>6 cabinets d&rsquo;avocats (2 en Allemagne, en Autriche, Italie, France et Luxembourg)<\/li>\n<li>1082 psychoth\u00e9rapeutes et psychologues\n<ul>\n<li>Allemagne : 446<\/li>\n<li>Suisse : 171<\/li>\n<li>France: 312<\/li>\n<li>Luxembourg : 14<\/li>\n<li>Italie : 103<\/li>\n<li>Autriche : 36<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><em>(mars 2026)<\/em><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-pvoal-1e46b1640998597776bf46c1de782145'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"Combien d\u2019entreprises tirent parti de votre offre et combien de collaborateurs emploient-elles ?\" data-title-open=\"\">Combien d\u2019entreprises tirent parti de votre offre et combien de collaborateurs emploient-elles ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Environ 950 entreprises employant plus de 800 000 collaborateurs (Au 03\/2026)<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mlfcl-3666d32a0b8747a31382f216877cbaee'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Sur quel site vos conseillers sont-ils actifs ?\" data-title-open=\"\">Sur quel site vos conseillers sont-ils actifs ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p dir=\"ltr\"><strong>France:\u00a0<\/strong><\/p>\n<ul>\n<li dir=\"ltr\">Psychologues au centre d\u2019assistance de Zurich\/Wallisellen<\/li>\n<li dir=\"ltr\">Avocats en France<\/li>\n<li dir=\"ltr\">Psychoth\u00e9rapeutes ou psychologues dans toute la France<\/li>\n<\/ul>\n<p><strong>Allemagne:<\/strong><\/p>\n<ul>\n<li>Psychologues au centre d&rsquo;assistance de Zurich\/Wallisellen<\/li>\n<li>Avocats en Rh\u00e9nanie-du-Nord-Westphalie<\/li>\n<li>Psychoth\u00e9rapeutes sur l&rsquo;ensemble du territoire f\u00e9d\u00e9ral<\/li>\n<\/ul>\n<p><strong>Suisse:<\/strong><\/p>\n<ul>\n<li>Psychologues et juristes au centre d&rsquo;assistance de Zurich\/Wallisellen<\/li>\n<li>Psychoth\u00e9rapeutes dans toute la Suisse<\/li>\n<\/ul>\n<p><strong>Luxembourg:<\/strong><\/p>\n<ul>\n<li>Psychologues au centre d&rsquo;assistance de Zurich\/Wallisellen<\/li>\n<li>Avocats au Luxembourg<\/li>\n<li>Psychoth\u00e9rapeutes dans tout le Luxembourg<\/li>\n<\/ul>\n<p><strong>Italie:<\/strong><\/p>\n<ul>\n<li>Psychologues au centre d&rsquo;assistance de Zurich\/Wallisellen<\/li>\n<li>Avocats \u00e0 Milan<\/li>\n<li>Psychoth\u00e9rapeutes dans toute l&rsquo;Italie<\/li>\n<\/ul>\n<p><strong>Autriche:<\/strong><\/p>\n<ul>\n<li>Psychologues au centre d&rsquo;assistance de Zurich\/Wallisellen<\/li>\n<li>Avocats \u00e0 Dornbirn<\/li>\n<li>Psychoth\u00e9rapeutes dans toute l&rsquo;Autriche<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-fyjt9-72dd54f4263b17ccfcea4be052b4c7e0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Disposez-vous d\u2019un management de qualit\u00e9 ? Si oui, avez-vous obtenu une certification correspondante ?\" data-title-open=\"\">Disposez-vous d\u2019un management de qualit\u00e9 ? Si oui, avez-vous obtenu une certification correspondante ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Oui.<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/lyrawellbeing.ch\/wp-content\/uploads\/2024\/09\/320976_fr_H39311.pdf\" target=\"_blank\" rel=\"noopener\">Certification de management de qualit\u00e9 ISO9001<\/a><\/li>\n<li><a href=\"https:\/\/lyrawellbeing.ch\/wp-content\/uploads\/2024\/09\/320976_fr_h39347.pdf\" target=\"_blank\" rel=\"noopener\">Certification de protection des donn\u00e9es GoodPriv@cy<\/a><\/li>\n<\/ul>\n<p><strong>Notre infrastructure informatique dispose par ailleurs de la certification :<\/strong><\/p>\n<ul>\n<li>Syst\u00e8me de gestion de la qualit\u00e9 ISO9001<\/li>\n<li>S\u00e9curit\u00e9 informatique et de l&rsquo;information ISO27001<\/li>\n<li>Certificat de conformit\u00e9 RGPD<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-olz1-b876829f20b38aefed3ec51aa184572f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Pouvez-vous fournir des r\u00e9f\u00e9rences ?\" data-title-open=\"\">Pouvez-vous fournir des r\u00e9f\u00e9rences ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Oui. \u00c0 l&rsquo;issue d&rsquo;un entretien individuel, nous vous fournirons volontiers les coordonn\u00e9es des personnes r\u00e9f\u00e9rentes.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygwpkcr-8b833bafcce273f3907dd9a415c9c5f5\">\n.avia-section.av-lygwpkcr-8b833bafcce273f3907dd9a415c9c5f5{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-lygwpkcr-8b833bafcce273f3907dd9a415c9c5f5 main_color avia-section-large avia-no-border-styling  avia-builder-el-9  el_after_av_section  el_before_av_section  ctm-break-point-ct avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2811'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-1qqll1-6f39d90e98acd3eeaf2e213ab7d61abc sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1qqll1-6f39d90e98acd3eeaf2e213ab7d61abc\">\n.avia_transform .flex_column.av-1qqll1-6f39d90e98acd3eeaf2e213ab7d61abc{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-1qqll1-6f39d90e98acd3eeaf2e213ab7d61abc av_one_half  avia-builder-el-10  el_before_av_one_half  avia-builder-el-first  ctm-break-point first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ljzzp-285619777d1d5d9f0d2a5b61afec55d7\">\n.avia-image-container.av-1ljzzp-285619777d1d5d9f0d2a5b61afec55d7 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-1ljzzp-285619777d1d5d9f0d2a5b61afec55d7 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-1ljzzp-285619777d1d5d9f0d2a5b61afec55d7 av-styling- avia-align-center  avia-builder-el-11  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-8164 avia-img-lazy-loading-not-8164 avia_image ' src=\"\/wp-content\/uploads\/2024\/07\/Datenschutz.png\" alt='' title='Datenschutz'  height=\"875\" width=\"1280\"  itemprop=\"thumbnailUrl\" srcset=\"\/wp-content\/uploads\/2024\/07\/Datenschutz.png 1280w, \/wp-content\/uploads\/2024\/07\/Datenschutz-300x205.png 300w, \/wp-content\/uploads\/2024\/07\/Datenschutz-1030x704.png 1030w, \/wp-content\/uploads\/2024\/07\/Datenschutz-768x525.png 768w, \/wp-content\/uploads\/2024\/07\/Datenschutz-705x482.png 705w, \/wp-content\/uploads\/2024\/07\/Datenschutz-450x308.png 450w, \/wp-content\/uploads\/2024\/07\/Datenschutz-600x410.png 600w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-1ang1p-d68c65257806328271f9c16d9e2d1edb av_one_half  avia-builder-el-12  el_after_av_one_half  avia-builder-el-last  ctm-break-point ctm-order-two flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygwpqn7-ebc8a5fb9792f6e5f9728fe34c50b002\">\n#top .av-special-heading.av-lygwpqn7-ebc8a5fb9792f6e5f9728fe34c50b002{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lygwpqn7-ebc8a5fb9792f6e5f9728fe34c50b002 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lygwpqn7-ebc8a5fb9792f6e5f9728fe34c50b002 .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-lygwpqn7-ebc8a5fb9792f6e5f9728fe34c50b002 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lygwpqn7-ebc8a5fb9792f6e5f9728fe34c50b002 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lygwpqn7-ebc8a5fb9792f6e5f9728fe34c50b002 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lygwpqn7-ebc8a5fb9792f6e5f9728fe34c50b002 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lygwpqn7-ebc8a5fb9792f6e5f9728fe34c50b002 av-special-heading-h2 blockquote modern-quote  avia-builder-el-13  el_before_av_toggle_container  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Respect de la protection des donn\u00e9es<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvx8czm0-7-e3ebe1920cb4f0e4c06185d88cd506f4\">\n#top .togglecontainer.av-jvx8czm0-7-e3ebe1920cb4f0e4c06185d88cd506f4 p.toggler .toggle_icon{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n#top .togglecontainer.av-jvx8czm0-7-e3ebe1920cb4f0e4c06185d88cd506f4 p.toggler .toggle_icon > span{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n<\/style>\n<div  class='togglecontainer av-jvx8czm0-7-e3ebe1920cb4f0e4c06185d88cd506f4 av-minimal-toggle  avia-builder-el-14  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-ygicl-c7250984f5c0596e902d9fe445900eb1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Comment se d\u00e9roule l\u2019enregistrement des donn\u00e9es personnelles de nos collaborateurs et qui en est responsable ?\" data-title-open=\"\">Comment se d\u00e9roule l\u2019enregistrement des donn\u00e9es personnelles de nos collaborateurs et qui en est responsable ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Nous disposons d&rsquo;une solution de base de donn\u00e9es sur mesure qui remplit tous les crit\u00e8res de s\u00e9curit\u00e9. Les cas y sont enregistr\u00e9s de mani\u00e8re anonyme, c&rsquo;est-\u00e0-dire sans la moindre donn\u00e9e personnelle.<\/p>\n<p>Si un psychoth\u00e9rapeute ou psychologue devait avoir besoin d&rsquo;un num\u00e9ro de t\u00e9l\u00e9phone ou d&rsquo;une adresse e-mail en vue de l&rsquo;organisation de s\u00e9ances de consultation individuelles, ceux-ci seraient supprim\u00e9s \u00e0 la cl\u00f4ture du cas.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-rzpy5-f5e3ca15edb25cd68be1b30e97a046d5'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"Qui veille au respect de la loi f\u00e9d\u00e9rale de protection des donn\u00e9es ? Une proc\u00e9dure correspondante a-t-elle \u00e9t\u00e9 mise en place de votre c\u00f4t\u00e9 ?\" data-title-open=\"\">Qui veille au respect de la loi f\u00e9d\u00e9rale de protection des donn\u00e9es ? Une proc\u00e9dure correspondante a-t-elle \u00e9t\u00e9 mise en place de votre c\u00f4t\u00e9 ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Nous faisons continuellement l&rsquo;objet d&rsquo;audits internes et externes suite \u00e0 notre obtention de la certification de protection des donn\u00e9es GoodPriv@cy mondialement reconnue, ce qui garantit le respect de la loi.<\/p>\n<p>Notre responsable de la protection des donn\u00e9es s&rsquo;assure de l&rsquo;observation rigoureuse des dispositions l\u00e9gales applicables, s&rsquo;informe continuellement des amendements l\u00e9gislatifs et apporte des modifications le cas \u00e9ch\u00e9ant.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mo18p9la-c030db11c6c7c602224ee2b59ae90b46\">\n.avia-section.av-mo18p9la-c030db11c6c7c602224ee2b59ae90b46{\nbackground-color:#fbfaf9;\nbackground-image:unset;\n}\n<\/style>\n<div id='taux-utilisation-prix'  class='avia-section av-mo18p9la-c030db11c6c7c602224ee2b59ae90b46 main_color avia-section-large avia-no-border-styling  avia-builder-el-15  el_after_av_section  el_before_av_section  ctm-break-point-ct avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2811'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-av_one_full-cb3a36e75c8fcde530ffe4d2a387881a sc-av_one_full av-equal-height-column-flextable'><div  class='flex_column av-av_one_full-cb3a36e75c8fcde530ffe4d2a387881a av_one_full  avia-builder-el-16  avia-builder-el-no-sibling  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mo18gkld-67dd583df7b52cc10d176d00d5bd0f3c\">\n#top .av-special-heading.av-mo18gkld-67dd583df7b52cc10d176d00d5bd0f3c{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mo18gkld-67dd583df7b52cc10d176d00d5bd0f3c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-mo18gkld-67dd583df7b52cc10d176d00d5bd0f3c .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-mo18gkld-67dd583df7b52cc10d176d00d5bd0f3c .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-mo18gkld-67dd583df7b52cc10d176d00d5bd0f3c .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-mo18gkld-67dd583df7b52cc10d176d00d5bd0f3c .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-mo18gkld-67dd583df7b52cc10d176d00d5bd0f3c .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-mo18gkld-67dd583df7b52cc10d176d00d5bd0f3c av-special-heading-h2 blockquote modern-quote  avia-builder-el-17  el_before_av_toggle_container  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Comprendre les taux d\u2019utilisation et la tarification<\/h2><div class='av-subheading av-subheading_below'><p>Les taux d\u2019utilisation et les mod\u00e8les tarifaires des prestataires de programmes d\u2019aide aux employ\u00e9s (EAP) sont souvent difficiles \u00e0 comparer. Cette section explique l\u2019approche de Lyra.<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mo188lw9-9918f93b01bb3011f39d37c7dd779779\">\n#top .togglecontainer.av-mo188lw9-9918f93b01bb3011f39d37c7dd779779 p.toggler .toggle_icon{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n#top .togglecontainer.av-mo188lw9-9918f93b01bb3011f39d37c7dd779779 p.toggler .toggle_icon > span{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n<\/style>\n<div  class='togglecontainer av-mo188lw9-9918f93b01bb3011f39d37c7dd779779 av-minimal-toggle  avia-builder-el-18  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-mo18myy4-e9de749264327d5f145d9987f05163a7'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"Pourquoi les taux d\u2019utilisation des prestataires EAP sont-ils difficiles \u00e0 comparer et quelles en sont les implications pour les prix ?\" data-title-open=\"\">Pourquoi les taux d\u2019utilisation des prestataires EAP sont-ils difficiles \u00e0 comparer et quelles en sont les implications pour les prix ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>De nombreux prestataires mettent en avant des \u00ab taux d\u2019utilisation \u00bb \u00e9lev\u00e9s ou des indicateurs d\u2019engagement. Cependant, ces chiffres ne sont pas toujours directement comparables, car ils sont calcul\u00e9s diff\u00e9remment.<\/p>\n<p>Dans certains cas, les s\u00e9ances sont comptabilis\u00e9es individuellement, r\u00e9parties par th\u00e9matique ou compl\u00e9t\u00e9es par des services suppl\u00e9mentaires tels que des consultations en pr\u00e9sentiel, du reporting ou des actions de communication. Cela peut donner l\u2019impression de taux d\u2019utilisation plus \u00e9lev\u00e9s, sans pour autant refl\u00e9ter une augmentation r\u00e9elle du nombre de collaborateurs accompagn\u00e9s.<\/p>\n<p>Chez Lyra, nous adoptons une approche transparente et \u00e9quitable :<\/p>\n<p><strong>Tarification adapt\u00e9e (\u00a0\u00bb Fair-pricing \u00ab\u00a0) :<\/strong> la facturation repose sur des taux d\u2019utilisation mesur\u00e9s de mani\u00e8re r\u00e9aliste, bas\u00e9s sur le nombre de cas par an, ind\u00e9pendamment de leur dur\u00e9e, du nombre de consultations, des s\u00e9ances individuelles avec des psychoth\u00e9rapeutes ou des services utilis\u00e9s.<\/p>\n<p><strong>Tarification tout compris et transparente :<\/strong> des prestations telles que la mise en \u0153uvre, le reporting, les actions de communication, les webinaires ainsi que l\u2019acc\u00e8s \u00e0 la plateforme digitale\/application sont incluses, sans co\u00fbts suppl\u00e9mentaires cach\u00e9s.<\/p>\n<p><strong>Exemple de calcul :<\/strong><br \/>\nClient avec 1 000 collaborateurs et 67 cas par an<br \/>\n67 cas \/ 1 000 = taux d\u2019utilisation de 6,7 %<\/p>\n<p>Nous serons ravis de vous expliquer en toute transparence comment les taux d\u2019utilisation et les co\u00fbts sont calcul\u00e9s concr\u00e8tement pour votre organisation.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2iedkt-f7d85dc1f58cfbd3d069090bd1746865\">\n.avia-section.av-2iedkt-f7d85dc1f58cfbd3d069090bd1746865{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-2iedkt-f7d85dc1f58cfbd3d069090bd1746865 main_color avia-section-large avia-no-border-styling  avia-builder-el-19  el_after_av_section  el_before_av_section  ctm-break-point-ct avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2811'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-2d4ovh-0e7d7d05ee7380df6a92d075ec7bd449 sc-av_one_full av-equal-height-column-flextable'><div  class='flex_column av-2d4ovh-0e7d7d05ee7380df6a92d075ec7bd449 av_one_full  avia-builder-el-20  el_before_av_one_full  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygwrgo4-d24d9614c0ff3cc735f335a526999f2a\">\n#top .av-special-heading.av-lygwrgo4-d24d9614c0ff3cc735f335a526999f2a{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lygwrgo4-d24d9614c0ff3cc735f335a526999f2a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lygwrgo4-d24d9614c0ff3cc735f335a526999f2a .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-lygwrgo4-d24d9614c0ff3cc735f335a526999f2a .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lygwrgo4-d24d9614c0ff3cc735f335a526999f2a .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lygwrgo4-d24d9614c0ff3cc735f335a526999f2a .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lygwrgo4-d24d9614c0ff3cc735f335a526999f2a .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lygwrgo4-d24d9614c0ff3cc735f335a526999f2a av-special-heading-h2 blockquote modern-quote  avia-builder-el-21  avia-builder-el-no-sibling  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Au sujet de la pratique de consultation<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-2j6qet-1535089039979ee88bdd6bbf079cd20d sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2j6qet-1535089039979ee88bdd6bbf079cd20d\">\n.flex_column.av-2j6qet-1535089039979ee88bdd6bbf079cd20d{\nwidth:100%;\nmargin-left:0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-2j6qet-1535089039979ee88bdd6bbf079cd20d .av-flex-placeholder{\nwidth:0%;\n}\n<\/style>\n<div  class='flex_column av-2j6qet-1535089039979ee88bdd6bbf079cd20d av_one_full  avia-builder-el-22  el_after_av_one_full  avia-builder-el-last  first flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2es62t-93feac002b13773122ced2051eca04c5\">\n#top .togglecontainer.av-2es62t-93feac002b13773122ced2051eca04c5 p.toggler .toggle_icon{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n#top .togglecontainer.av-2es62t-93feac002b13773122ced2051eca04c5 p.toggler .toggle_icon > span{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n<\/style>\n<div  class='togglecontainer av-2es62t-93feac002b13773122ced2051eca04c5 av-minimal-toggle  avia-builder-el-23  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-28xb11-13b9c3a69b5d1e43a9d06b622b8890e7'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"Pouvez-vous d\u00e9crire deux ou trois cas typiques de votre quotidien en mati\u00e8re d\u2019assistance aux employ\u00e9s ?\" data-title-open=\"\">Pouvez-vous d\u00e9crire deux ou trois cas typiques de votre quotidien en mati\u00e8re d\u2019assistance aux employ\u00e9s ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Les sujets les plus abord\u00e9s en relation avec le travail sont :<\/strong><\/p>\n<ul>\n<li>Les collaborateurs qui se plaignent d&rsquo;une surcharge de travail et qui pr\u00e9sentent d\u00e9j\u00e0 des sympt\u00f4mes tels que la d\u00e9motivation, les troubles du sommeil, l&rsquo;irritabilit\u00e9, les troubles physiques, etc.<\/li>\n<li>Les conflits sur le lieu de travail avec des coll\u00e8gues ou des sup\u00e9rieurs hi\u00e9rarchiques sont, pour les personnes concern\u00e9es, tr\u00e8s p\u00e9nibles et surviennent fr\u00e9quemment.<\/li>\n<li>Les sup\u00e9rieurs hi\u00e9rarchiques et responsables RH font de plus en plus appel \u00e0 nous car ils s&rsquo;inqui\u00e8tent pour leurs collaborateurs. Pour les motifs suivants par exemple :\n<ul>\n<li>Comportement particulier\/chang\u00e9<\/li>\n<li>Forte prise ou perte de poids<\/li>\n<li>Suspicion de probl\u00e8mes d&rsquo;alcool<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Dans ces cas, nous prodiguons des conseils \u00e0 l&rsquo;appelant sur la mani\u00e8re dont il pourrait organiser un entretien avec le collaborateur concern\u00e9, sur l&rsquo;assistance qu&rsquo;il pourrait lui fournir et sur les exigences qu&rsquo;il pourrait lui imposer.<\/p>\n<p><strong>Comptent parmi les pr\u00e9occupations priv\u00e9es les plus courantes :<\/strong><\/p>\n<ul>\n<li>Les probl\u00e8mes relationnels, les conflits et les s\u00e9parations.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1l80nx-701807555258ca3dd1680f665117ea05'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"Disposez-vous d\u2018une gestion de l\u2019assistance ? Si oui, comment fonctionne-t-elle exactement ? Y a-t-il une proc\u00e9dure en place ? \" data-title-open=\"\">Disposez-vous d\u2018une gestion de l\u2019assistance ? Si oui, comment fonctionne-t-elle exactement ? Y a-t-il une proc\u00e9dure en place ? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Oui. Un accompagnement rigoureux r\u00e9alis\u00e9 par nos soins et\/ou par nos psychoth\u00e9rapeutes garantit l&rsquo;assistance dont ont besoin nos clients.<\/p>\n<p>Oui, en tant que fournisseur ayant obtenu la certification ISO9001, nous disposons d&rsquo;une proc\u00e9dure pour chaque processus de travail.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1d6691-215a95d45ad3a6917b1c5a95b5353a68'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-13' data-fake-id='#toggle-id-13' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13' data-slide-speed=\"200\" data-title=\"Comment proc\u00e9dez-vous lorsque la consultation est termin\u00e9e mais que le client n\u00e9cessite encore de l\u2019aide ?\" data-title-open=\"\">Comment proc\u00e9dez-vous lorsque la consultation est termin\u00e9e mais que le client n\u00e9cessite encore de l\u2019aide ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' aria-labelledby='toggle-toggle-id-13' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Notre consultation n&rsquo;est pas termin\u00e9e tant que le client a besoin d&rsquo;aide.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1pdy1h-0891e1a0c20eddf7440fb70306b5cd0a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-14' data-fake-id='#toggle-id-14' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14' data-slide-speed=\"200\" data-title=\"Comment assurez-vous la disponibilit\u00e9 continue de votre service d\u2019assistance t\u00e9l\u00e9phonique ?\" data-title-open=\"\">Comment assurez-vous la disponibilit\u00e9 continue de votre service d\u2019assistance t\u00e9l\u00e9phonique ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' aria-labelledby='toggle-toggle-id-14' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Gr\u00e2ce \u00e0 un plan de travail et une pr\u00e9sence d&rsquo;effectifs calcul\u00e9e. Des rempla\u00e7ants se tiennent \u00e9galement \u00e0 disposition sur demande.<\/p>\n<p>De plus, deux installations t\u00e9l\u00e9phoniques ind\u00e9pendantes l&rsquo;une de l&rsquo;autre garantissent une disponibilit\u00e9 technique.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-216jj9-526c8485d53acfbf39d80ca2448792e0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-15' data-fake-id='#toggle-id-15' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-15' data-slide-speed=\"200\" data-title=\"Quels cas sont les plus durs \u00e0 traiter pour vous ?\" data-title-open=\"\">Quels cas sont les plus durs \u00e0 traiter pour vous ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' aria-labelledby='toggle-toggle-id-15' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Porter assistance peut s&rsquo;av\u00e9rer compliqu\u00e9 lorsque le client ne demande pas spontan\u00e9ment de l&rsquo;aide ou qu&rsquo;il ne r\u00e9alise pas la situation dans laquelle il se trouve.<\/p>\n<p>Bien que nos conseillers soient en mesure de r\u00e9soudre les cas de tendance suicidaire de par leur grande exp\u00e9rience et \u00e0 l&rsquo;aide de proc\u00e9dures \u00e9prouv\u00e9es ainsi que d&rsquo;une \u00e9troite collaboration, ceux-ci n&rsquo;en sont pas moins affect\u00e9s.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1wuqql-88df2d2dcc7ef0f32ac23a5f00d7c77b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-16' data-fake-id='#toggle-id-16' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-16' data-slide-speed=\"200\" data-title=\"Combien de temps au maximum peut durer une consultation ?\" data-title-open=\"\">Combien de temps au maximum peut durer une consultation ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-16' aria-labelledby='toggle-toggle-id-16' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Cela varie. Une consultation peut ne durer que 30 minutes, mais il se peut aussi que nous accompagnions durant plusieurs mois un client traversant une p\u00e9riode difficile.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lzgkf35r-846971916c32b17f61487c86acee946a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-17' data-fake-id='#toggle-id-17' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-17' data-slide-speed=\"200\" data-title=\"Disposez-vous d\u2019une gestion syst\u00e9matique des plaintes ? Si oui, pouvez-vous nous la d\u00e9crire ?\" data-title-open=\"\">Disposez-vous d\u2019une gestion syst\u00e9matique des plaintes ? Si oui, pouvez-vous nous la d\u00e9crire ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-17' aria-labelledby='toggle-toggle-id-17' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Oui. Nos responsables de la protection des donn\u00e9es et de la qualit\u00e9 ainsi que la direction sont inform\u00e9s de chaque plainte et lancent la proc\u00e9dure correspondante. Un taux de moins de 0,1 % de plainte par cas a \u00e9t\u00e9 fix\u00e9 comme objectif \u00e0 atteindre par les collaborateurs.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lzgkf35r-4-9484250ff51720133b1a83b7e88e312f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-18' data-fake-id='#toggle-id-18' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-18' data-slide-speed=\"200\" data-title=\"Comment g\u00e9rez-vous les cas d\u2018extr\u00eame urgence comme un appel au milieu de la nuit d\u2019une personne suicidaire ?\" data-title-open=\"\">Comment g\u00e9rez-vous les cas d\u2018extr\u00eame urgence comme un appel au milieu de la nuit d\u2019une personne suicidaire ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-18' aria-labelledby='toggle-toggle-id-18' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Notre centre d&rsquo;assistance emploie des psychologues chevronn\u00e9s qui sont joignables 24 heures sur 24, 7 jours sur 7 durant toute l&rsquo;ann\u00e9e. En cas de risques de danger, des proc\u00e9dures \u00e9prouv\u00e9es sont lanc\u00e9es afin de secourir la personne en d\u00e9tresse.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lzgkf35r-3-39435ac3d590956943b715e739202e26'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-19' data-fake-id='#toggle-id-19' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-19' data-slide-speed=\"200\" data-title=\"Que pouvons-nous attendre de vous si ce cas de figure ou un autre \u00e9v\u00e8nement survient sur notre site ?\" data-title-open=\"\">Que pouvons-nous attendre de vous si ce cas de figure ou un autre \u00e9v\u00e8nement survient sur notre site ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-19' aria-labelledby='toggle-toggle-id-19' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Nous pouvons envoyer sur demande des psychologues et\/ou des psychoth\u00e9rapeutes sur place.<\/p>\n<p>Ceux-ci jouissent d&rsquo;une vaste exp\u00e9rience et ont suivi des formations continues en mati\u00e8re de psychologie d&rsquo;urgence, de gestion des traumatismes, de pr\u00e9vention de la violence, etc.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lzgkf35r-2-2f2c2fb1353f6e99c1693aeb0ca6765d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-20' data-fake-id='#toggle-id-20' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-20' data-slide-speed=\"200\" data-title=\"Comment proc\u00e9dez-vous si vous constatez un fait d\u00e9lictuel au sein de l\u2019entreprise ?\" data-title-open=\"\">Comment proc\u00e9dez-vous si vous constatez un fait d\u00e9lictuel au sein de l\u2019entreprise ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-20' aria-labelledby='toggle-toggle-id-20' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>La protection des donn\u00e9es pr\u00e9voit les exceptions suivantes au secret professionnel :<\/p>\n<ul>\n<li>Danger mena\u00e7ant la vie ou l&rsquo;int\u00e9grit\u00e9 corporelle de la personne ou d&rsquo;autrui (par ex. menaces de mort et de blessures, crise suicidaire, terrorisme)<\/li>\n<\/ul>\n<p>Conform\u00e9ment \u00e0 la loi, nous ne pouvons informer nos entreprises clientes en cas de vol, d&rsquo;escroquerie ou encore de d\u00e9tournement. Nos conseillers soulignent n\u00e9anmoins aux clients l&rsquo;importance de notifier l&rsquo;entreprise de telles informations et les accompagnent lors de cette d\u00e9marche le cas \u00e9ch\u00e9ant.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lzgkf35r-1-9432147011b0b4f471c7a391f035188d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-21' data-fake-id='#toggle-id-21' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-21' data-slide-speed=\"200\" data-title=\"Comment documentez-vous votre travail ?\" data-title-open=\"\">Comment documentez-vous votre travail ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-21' aria-labelledby='toggle-toggle-id-21' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Chaque client obtient un rapport semestriel et\/ou annuel anonyme. Y figurent le nombre de cas de recours \u00e0 nos services et les sujets trait\u00e9s (r\u00e9partis selon leur caract\u00e8re professionnel ou priv\u00e9). Le rapport comprend une analyse pouss\u00e9e, des comparaisons par rapport \u00e0 des r\u00e9sultats de r\u00e9f\u00e9rence et, si besoin est, des propositions de mesures.<\/p>\n<p>Les rapports sont anonymes et ne permettent aucunement de d\u00e9duire l&rsquo;identit\u00e9 des appelants. Afin de prot\u00e9ger l&rsquo;anonymat des appelants, des rapports ne sont cr\u00e9\u00e9s que pour les entreprises employant plus de 100 collaborateurs.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1vmuhp-8be40df834a6a2385fab34b369c588f3\">\n.avia-section.av-1vmuhp-8be40df834a6a2385fab34b369c588f3{\nbackground-color:#fbfaf9;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_6'  class='avia-section av-1vmuhp-8be40df834a6a2385fab34b369c588f3 main_color avia-section-large avia-no-border-styling  avia-builder-el-24  el_after_av_section  el_before_av_section  ctm-break-point-ct avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2811'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-1eqab9-5cd05c7460e9995cf9ba36b07301ce52 sc-av_one_full av-equal-height-column-flextable'><div  class='flex_column av-1eqab9-5cd05c7460e9995cf9ba36b07301ce52 av_one_full  avia-builder-el-25  avia-builder-el-no-sibling  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygwtzk3-ca8981f7cb886753f9a427a4bb30959c\">\n#top .av-special-heading.av-lygwtzk3-ca8981f7cb886753f9a427a4bb30959c{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lygwtzk3-ca8981f7cb886753f9a427a4bb30959c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lygwtzk3-ca8981f7cb886753f9a427a4bb30959c .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-lygwtzk3-ca8981f7cb886753f9a427a4bb30959c .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lygwtzk3-ca8981f7cb886753f9a427a4bb30959c .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lygwtzk3-ca8981f7cb886753f9a427a4bb30959c .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lygwtzk3-ca8981f7cb886753f9a427a4bb30959c .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lygwtzk3-ca8981f7cb886753f9a427a4bb30959c av-special-heading-h2 blockquote modern-quote  avia-builder-el-26  el_before_av_toggle_container  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Qualifications des conseillers<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvx8czm0-12-1499060a341ee6fc76bc9335295aaa4a\">\n#top .togglecontainer.av-jvx8czm0-12-1499060a341ee6fc76bc9335295aaa4a p.toggler .toggle_icon{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n#top .togglecontainer.av-jvx8czm0-12-1499060a341ee6fc76bc9335295aaa4a p.toggler .toggle_icon > span{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n<\/style>\n<div  class='togglecontainer av-jvx8czm0-12-1499060a341ee6fc76bc9335295aaa4a av-minimal-toggle  avia-builder-el-27  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-1sdsr9-13480981424f8543a7cc572fbfe103dc'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-22' data-fake-id='#toggle-id-22' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-22' data-slide-speed=\"200\" data-title=\"Quelles sont les qualifications minimales requises pour vos conseillers ?\" data-title-open=\"\">Quelles sont les qualifications minimales requises pour vos conseillers ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-22' aria-labelledby='toggle-toggle-id-22' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Psychologues :<\/strong><\/p>\n<ul>\n<li>Dipl\u00f4me universitaire de psychologie<\/li>\n<li>Exp\u00e9rience professionnelle de plusieurs ann\u00e9es<\/li>\n<li>Formation continue en psychoth\u00e9rapie ou en aide psychologique<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Juristes en France :<\/strong><\/p>\n<ul>\n<li dir=\"ltr\">Admission au Barreau local<\/li>\n<li dir=\"ltr\">Titre d\u2019avocat sp\u00e9cialis\u00e9 en droit du travail, en droit du bail, en droit matrimonial, en droit de la famille, etc.<\/li>\n<\/ul>\n<p><strong>Juristes en Allemagne :<\/strong><\/p>\n<ul>\n<li>Admission au Barreau local<\/li>\n<li>Titre d&rsquo;avocat sp\u00e9cialis\u00e9 en droit du travail, en droit du bail, en droit matrimonial, en droit de la famille, etc. conform\u00e9ment \u00e0 la Loi sur les services juridiques en droit allemand, entr\u00e9e en vigueur le 01\/07\/2008.<\/li>\n<\/ul>\n<p><strong>Juristes en Suisse :<\/strong><\/p>\n<ul>\n<li>Accomplissement d&rsquo;\u00e9tudes juridiques compl\u00e8tes<\/li>\n<li>Formations continues r\u00e9ussies dans divers domaines juridiques<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1k8p25-a611e81248f2c21d3059c24765e882d1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-23' data-fake-id='#toggle-id-23' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-23' data-slide-speed=\"200\" data-title=\"Collaborez-vous \u00e9galement avec des affili\u00e9s ind\u00e9pendants ? Si oui, comment garantissez-vous la qualit\u00e9 de leur travail ?\" data-title-open=\"\">Collaborez-vous \u00e9galement avec des affili\u00e9s ind\u00e9pendants ? Si oui, comment garantissez-vous la qualit\u00e9 de leur travail ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-23' aria-labelledby='toggle-toggle-id-23' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Oui, avec des psychoth\u00e9rapeutes au sein de nos r\u00e9seaux nationaux.<\/p>\n<p>Les psychologues et psychoth\u00e9rapeutes (France), les psychologues psychoth\u00e9rapeutes (Allemagne) et psychoth\u00e9rapeutes (Suisse)<\/p>\n<ul>\n<li>doivent \u00eatre membres d&rsquo;une association professionnelle<\/li>\n<li>n\u00e9cessitent une autorisation d&rsquo;exercer<\/li>\n<li>supervision obligatoire<\/li>\n<li>respect de nos normes de qualit\u00e9<\/li>\n<li>contr\u00f4le de la qualit\u00e9 au travers d&rsquo;\u00e9valuations anonymes faites par nos clients<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1h56ed-53fc7b37ca048a3b8981e1c39bc758c1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-24' data-fake-id='#toggle-id-24' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-24' data-slide-speed=\"200\" data-title=\"Quelles mesures de garantie de la qualit\u00e9 mettez-vous en \u0153uvre ?\" data-title-open=\"\">Quelles mesures de garantie de la qualit\u00e9 mettez-vous en \u0153uvre ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-24' aria-labelledby='toggle-toggle-id-24' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Nous avons obtenu la certification ISO9001 relative \u00e0 la gestion de la qualit\u00e9 et faisons continuellement l&rsquo;objet d&rsquo;audits internes et externes.<\/p>\n<p>Notre gestionnaire de la qualit\u00e9 veille \u00e0 l&rsquo;observation stricte de nos normes de qualit\u00e9 \u00e9lev\u00e9es.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-19rehx-0394748baaabb369b14682ec5d1e1864'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-25' data-fake-id='#toggle-id-25' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-25' data-slide-speed=\"200\" data-title=\"Quelles mesures de formation continue de vos collaborateurs mettez-vous en \u0153uvre ?\" data-title-open=\"\">Quelles mesures de formation continue de vos collaborateurs mettez-vous en \u0153uvre ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-25' aria-labelledby='toggle-toggle-id-25' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Notre concept de formation continue comprend 6 \u00e0 8 formations internes par an.<\/p>\n<p>De plus, chaque collaborateur se voit allouer un budget annuel de formations externes.<\/p>\n<p>Nos collaborateurs du centre d&rsquo;assistance sont par ailleurs tenus de recourir \u00e0 une supervision interne et externe.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2uewd-ec5ea67ff04994c55a5ceb89c81e1956\">\n.avia-section.av-2uewd-ec5ea67ff04994c55a5ceb89c81e1956{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_7'  class='avia-section av-2uewd-ec5ea67ff04994c55a5ceb89c81e1956 main_color avia-section-large avia-no-border-styling  avia-builder-el-28  el_after_av_section  avia-builder-el-last  ctm-break-point-ct avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2811'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-mge0t-1f169033703b5cc57f471ae368046168 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mge0t-1f169033703b5cc57f471ae368046168\">\n.avia_transform .flex_column.av-mge0t-1f169033703b5cc57f471ae368046168{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-mge0t-1f169033703b5cc57f471ae368046168 av_one_half  avia-builder-el-29  el_before_av_one_half  avia-builder-el-first  ctm-break-point first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic right-to-left  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-xpxk5-cc5fb63c76596282ae8340b3873bdf32\">\n.avia-image-container.av-xpxk5-cc5fb63c76596282ae8340b3873bdf32 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-xpxk5-cc5fb63c76596282ae8340b3873bdf32 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-xpxk5-cc5fb63c76596282ae8340b3873bdf32 av-styling- avia-align-center  avia-builder-el-30  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-8073 avia-img-lazy-loading-not-8073 avia_image ' src=\"\/wp-content\/uploads\/2024\/07\/Group-1-copy-1-1.png\" alt='' title='Group-1-copy-1'  height=\"1080\" width=\"1245\"  itemprop=\"thumbnailUrl\" srcset=\"\/wp-content\/uploads\/2024\/07\/Group-1-copy-1-1.png 1245w, \/wp-content\/uploads\/2024\/07\/Group-1-copy-1-1-300x260.png 300w, \/wp-content\/uploads\/2024\/07\/Group-1-copy-1-1-1030x893.png 1030w, \/wp-content\/uploads\/2024\/07\/Group-1-copy-1-1-768x666.png 768w, \/wp-content\/uploads\/2024\/07\/Group-1-copy-1-1-705x611.png 705w, \/wp-content\/uploads\/2024\/07\/Group-1-copy-1-1-450x390.png 450w, \/wp-content\/uploads\/2024\/07\/Group-1-copy-1-1-600x520.png 600w\" sizes=\"(max-width: 1245px) 100vw, 1245px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-6ujxx-8fb90d7f0587d08e059a8d384c09b7f3 av_one_half  avia-builder-el-31  el_after_av_one_half  avia-builder-el-last  ctm-break-point ctm-order-two flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lygwuhsa-f7689899385385ac05990ac329c659dd\">\n#top .av-special-heading.av-lygwuhsa-f7689899385385ac05990ac329c659dd{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lygwuhsa-f7689899385385ac05990ac329c659dd .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lygwuhsa-f7689899385385ac05990ac329c659dd .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-lygwuhsa-f7689899385385ac05990ac329c659dd .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lygwuhsa-f7689899385385ac05990ac329c659dd .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lygwuhsa-f7689899385385ac05990ac329c659dd .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lygwuhsa-f7689899385385ac05990ac329c659dd .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lygwuhsa-f7689899385385ac05990ac329c659dd av-special-heading-h2 blockquote modern-quote  avia-builder-el-32  el_before_av_toggle_container  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Vue d\u2019ensemble de la collaboration<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvx8czm0-2-71f42801ffc8b1012a264e5504d1dde0\">\n#top .togglecontainer.av-jvx8czm0-2-71f42801ffc8b1012a264e5504d1dde0 p.toggler .toggle_icon{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n#top .togglecontainer.av-jvx8czm0-2-71f42801ffc8b1012a264e5504d1dde0 p.toggler .toggle_icon > span{\ncolor:#017a8f;\nborder-color:#017a8f;\n}\n<\/style>\n<div  class='togglecontainer av-jvx8czm0-2-71f42801ffc8b1012a264e5504d1dde0 av-minimal-toggle  avia-builder-el-33  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-2b2wt-5aed380d81143cc56b96209cda71cdec'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-26' data-fake-id='#toggle-id-26' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-26' data-slide-speed=\"200\" data-title=\"Disposerez-vous de gestionnaires de grands comptes en cas de collaboration avec nous ?\" data-title-open=\"\">Disposerez-vous de gestionnaires de grands comptes en cas de collaboration avec nous ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-26' aria-labelledby='toggle-toggle-id-26' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Oui. Nos gestionnaires de grands comptes sont des \u00e9conomistes d&rsquo;entreprise chevronn\u00e9s. Votre gestionnaire de comptes personnel se tient \u00e0 votre disposition pour toutes demandes administratives.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1q851-445f4a8046ad8e819c86198808f53d1e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-27' data-fake-id='#toggle-id-27' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-27' data-slide-speed=\"200\" data-title=\"Pouvons-nous vous rendre visite pour nous faire notre propre opinion de votre travail ?\" data-title-open=\"\">Pouvons-nous vous rendre visite pour nous faire notre propre opinion de votre travail ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-27' aria-labelledby='toggle-toggle-id-27' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Oui, nous serons ravis de vous accueillir.<\/p>\n<p>Nous attirons toutefois votre attention sur le fait que l&rsquo;acc\u00e8s au centre d&rsquo;assistance est interdit pour des raisons de protection des donn\u00e9es.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-a35h1-e9f4cbebc8078b029c6074ea44fc38b6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p id='toggle-toggle-id-28' data-fake-id='#toggle-id-28' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-28' data-slide-speed=\"200\" data-title=\"Nous connaissons actuellement deux personnes dans l\u2018entreprise qui sont confront\u00e9es \u00e0 des probl\u00e8mes personnels. Peuvent-elles b\u00e9n\u00e9ficier d\u2019une consultation test pour que nous puissions nous faire une id\u00e9e du fonctionnement de votre service ?\" data-title-open=\"\">Nous connaissons actuellement deux personnes dans l\u2018entreprise qui sont confront\u00e9es \u00e0 des probl\u00e8mes personnels. Peuvent-elles b\u00e9n\u00e9ficier d\u2019une consultation test pour que nous puissions nous faire une id\u00e9e du fonctionnement de votre service ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-28' aria-labelledby='toggle-toggle-id-28' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Oui. Une fois le contrat conclu, ces cas entreront dans le cadre contractuel. En l&rsquo;absence d&rsquo;\u00e9tablissement d&rsquo;un contrat, ces cas seront factur\u00e9s en fonction de la charge de travail.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><\/div><!--close column table wrapper. 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